Executive - Customer Engagement (148347)
Executive - Customer Engagement (148347)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Key Responsibilities:
- Processing of New Business Queries
- Discrepancy Management FOPs
- WIP Management
- Handling Field Ops Queries & Complaints
- Processing of cheques / cash / credit card
- Poll Coll clearance
- Petty Cash Management
- Vendor Management
- Statutory and Facility Management
- Agency Contract Existing agents
Adherence to all regulatory requirements
- Processing of customer request POS
- Sales to Service & Recruitement.
- Persistency -13th and 25th Month
- Customer Retention and Revenue
Measure of Success:
- Applied to Paid ratio > 88%
- Reduction in discrepancy rate < 3%
- Resolution of GO actionable with TAT
- Customer / Distribution satisfaction score 3.5
- 100% in Day 1
- Creation of PCV on a real time basis with replenishment on 40% balance
- Timely processing of bills and effective cost management
- Adhere to the laid down process and guidelines
Timely processing of docs within 2 days of receipt
- Agent Query and Code followup
- Processing the agent reimbursement as per guidelines and accurately
- POS accuracy at 97% and Decline at 3%
- Collection of 1325 Month >89%
- Surrender/Retention>70%ECS Retention>30%
Desired qualifications and experience:
- Must have a minimum of 2-3 years experience of which atleast 2 yrs in customer service / operations / Finance
- ELIGIBILITY
- Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
- Candidates who have a performance rating of G3M3 & have completed 18 months in the current role
FOR LATERAL MOVEMENT candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge and skills required:
- Ability to work in a fast paced environment
- Strong people skills
- Good co-ordination skills
- Data management on Excel should be good
- Accounting Knowledge
- Customer Centric
Key Responsibilities:
- Processing of New Business Queries
- Discrepancy Management FOPs
- WIP Management
- Handling Field Ops Queries & Complaints
- Processing of cheques / cash / credit card
- Poll Coll clearance
- Petty Cash Management
- Vendor Management
- Statutory and Facility Management
- Agency Contract Existing agents
Adherence to all regulatory requirements
- Processing of customer request POS
- Sales to Service & Recruitement.
- Persistency -13th and 25th Month
- Customer Retention and Revenue
Measure of Success:
- Applied to Paid ratio > 88%
- Reduction in discrepancy rate < 3%
- Resolution of GO actionable with TAT
- Customer / Distribution satisfaction score 3.5
- 100% in Day 1
- Creation of PCV on a real time basis with replenishment on 40% balance
- Timely processing of bills and effective cost management
- Adhere to the laid down process and guidelines
Timely processing of docs within 2 days of receipt
- Agent Query and Code followup
- Processing the agent reimbursement as per guidelines and accurately
- POS accuracy at 97% and Decline at 3%
- Collection of 1325 Month >89%
- Surrender/Retention>70%ECS Retention>30%
Desired qualifications and experience:
- Must have a minimum of 2-3 years experience of which atleast 2 yrs in customer service / operations / Finance
- ELIGIBILITY
- Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
- Candidates who have a performance rating of G3M3 & have completed 18 months in the current role
FOR LATERAL MOVEMENT candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge and skills required:
- Ability to work in a fast paced environment
- Strong people skills
- Good co-ordination skills
- Data management on Excel should be good
- Accounting Knowledge
- Customer Centric
Employment Type
Full Time
