Manager 1, Technical Support Engineering
Manager 1, Technical Support Engineering
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Job Description
The Team:
We are Datadogs in-house product experts. The technical solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos presentations technical evaluations and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
The Opportunity:
Join a diverse team of traditional and non-traditional backgrounds working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged but also will immediately witness your contributions to Datadog.
You Will:
- Manage develop and mentor a fast-paced team of Solutions Engineers who respond to client requests reproduce and troubleshoot issues and dive into the 400 integrations that Datadog works with
- Ensure successful onboarding of new Solutions Engineers
- Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
- Review and help prioritize Solutions Engineering escalations
- Dispatch customer requests throughout the day as part of a queue rotation schedule
- Oversee demo training and assist in demo certification
- Assist with incident response during outages/incidents communicating with customers and providing our internal teams with info that were getting first-hand from those customers
- Build out documentation and knowledge base articles for a variety of technologies
You Are:
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated detail-attentive and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
Bonus Points:
- CS or Engineering majors
- Active contribution to open-source projects (code bug reports etc.) and the Engineering Community (Meetups etc.)
Why You Should Apply:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
About Datadog:
Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation cloud migration and infrastructure monitoring of our customers entire technology stack allowing for seamless collaboration and problem-solving among Dev Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility Datadog continues to innovate and is well positioned for the long term.
Required Experience:
Manager
Employment Type
Full Time
