Hospitality Cashier - Whiteface Mountain
Hospitality Cashier - Whiteface Mountain
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USD 16 - 19
1 Vacancy
Job Description
POSITION PURPOSE
The Hospitality Cashier - Quick Serve is responsible for ensuring that guests receive an exceptional level of service by assisting guests at points of sale. This position typically exists within a sporting or events area or in a Convention Center with retail food and beverage stands and kiosks. Style of service may include take-away cafeteria-style restaurant-style or in-seat service format.
The Hospitality Cashier - Quick Serves top priority will be to ensure that the Sodexo Live!s standards for handling cash and credit card transactions are consistently executed.
RESPONSIBILITIES SUPPORTING ACTIONS AND END-RESULTS
Major Responsibility (1): Provide outstanding service to all Quick Serve customers.
Supporting Actions:
- Perform duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.
- Follow all Sodexo Live! uniform and grooming standards.
- Attend pre-shift or pre-event check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
- Follow established procedure for time and attendance and taking assigned meal breaks.
- consistent focus on the customer and pay close attention to detail in the performance of all tasks.
- Participate in and foster positive team relations with wait staff fellow cashiers other Quick Serve department employees and management.
- Acknowledge each guest who enters service areas; Display alert posture smile make direct eye contact and offer a sincere verbal greeting; Be courteous and professional in all interactions; Demonstrate Sodexo Live! standards for guest service. Be fully knowledgeable of Quick Serve menu to assist guests with questions.
- Continually observe surroundings and monitor guests to ensure they are properly attended to; Immediately alert Security of any suspicious activity.
- Maintain positive on-going communication with Quick Serve Supervisor; Relate information regarding guest complaints and/or feedback to ensure that customer needs are always met;
- Make proactive suggestions for improving the customer experience at all points of sale.
- Comply with Health Department regulations and requirements as well as Sodexo Live!s standards for sanitation and safe food handling.
- Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints.
End Results: Operations run smoothly; Guests receive an E3 experience. Profitability is maximized.
Major Responsibility (2): Implement support and maintain standards for workplace safety at all times.
Supporting Actions:
- Wash and dry hands frequently.
- Utilize box cutters for opening boxes.
- Utilize proper lifting procedures; Utilize a hand truck or cart to transport large items and ask for assistance when necessary.
- Do not move too quickly or run through Quick Serve or kitchen areas.
- Move cautiously near corners and when carrying things; Report any blind corners problem floor surfaces or hazardous areas.
End Results: Accidents and incidents are prevented; Loss mitigated.
MINIMUM JOB QUALIFICATIONS/SKILLS
- High school diploma or equivalent.
- TIPS or TEAM trained or equivalent.
- Of age to sever alcoholic beverages based on state requirements.
- Demonstrated ability to understand and effectively implement written and verbal instructions.
- Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
- Ability to perform simple mathematical calculations to include addition subtraction multiplication and division.
- Ability to utilize a calculator change counters and manually count and accurately make change for transactions involving large sums of money.
- Ability to work well independently.
- Ability to work well in a high stress fast paced environment.
- Must be able to speak read write and understand the primary language(s) used by guests who typically visit the work location.
- Technology aptitude for working with POS and digital register.
- Strong skills for providing guest service with keen ability to connect easily with customers.
- Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights weekends and holidays.
Other Requirements:
Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items weighing up to 50 pounds and occasionally greater. Must be able to go from warm to cold climates (workstation to coolers). Hours may be extended or irregular to include nights weekends and holidays.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex age genetic information status as a protected veteran or status as a qualified individual with a disability or any other characteristic protected by applicable Federal State or Local law.
Employment Type
Full-Time
