Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Management of the Restoration Project Managers and Operations Coordinator.
- Auditing of Project Managers certifications to ensure compliance with Franchise Agreement and Program work.
- Schedule and hold meetings with direct reports; Trains and supervises direct reports on better business practices identifying business opportunities and strategy.
- Training and development of direct reports.
- Facilitate bi-weekly Goal Setting and Review meetings with direct reports.
- Professionally represent the Paul Davis principles of honesty and integrity.
- Continuously work to ensure compliance with all Paul Davis processes policies better business practices and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates.
- Maintain focus and dedication to providing excellent customer service.
- Assist other team members when needed and foster a positive working relationship with other departments.
- Working alongside our Operations Coordinators Foremen In-House Tradesmen Project Coordinators and Project Managers to facilitate collaboration and communication during the restoration of residential and commercial projects.
- Work closely with the Project Managers to ensure that all documents and administrative matters relative to active job flow ensuring the restoration is done timely efficiently and safely.
- Train Project Managers to handle correspondence with insurance providers follow all program and TPA guidelines and review all estimates pertaining to the restoration portion of the assigned jobs.
- Meet company goals of Sales Gross Margin and Net Promoter Score.
- Track metrics during bi-weekly goal setting and review meetings (GS&R) and hold bi-weekly GS&R meetings with all Project Managers.
- Train Project Managers to confirm budget and work orders before the start of the project.
- Ensure compliance with standards and regulations.
- Build partnerships to improve performance with vendors and tradesman.
- 5 years of Restoration Project Manager experience.
- Bachelors degree preferred
- Proficient in Microsoft Office 365
- Detail-oriented and well organized
- IICRC certifications a plus
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
Manager
Employment Type
Full-Time
