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Summary:
The Incident and Escalation Management team (IEM) is part of Datadogs Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadogs overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position you will play a role in providing communication technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do:
Who You Are:
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Full Time