Claims Team Lead
Claims Team Lead
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Job Alert
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$ 106106 - 134495
1 Vacancy
Job Description
Summary
- This recruitment is open to King County employees only
The Central Employee Services Division within King Countys Department of Human Resources (DHR) seeks a seasoned Workers Compensation Claims expert to fill a key role in the day-to-day operations of the Safety and Claims Section.
Reporting to the Workers Compensation Program Manager theClaims Team Lead will be the technical expert in claims management and will manage the more complex cases within the unit. The successful candidate will be responsible for database and claims management staff and project development and serve as lead for the Claims Officers.
This role requires outstanding interpersonal team building and communication skills: and a deep knowledge of and experience with the professional and regulatory workers compensation environment in Washington state.
As one team the Central Employee Services Division supports a thriving King County employment experience and provides integrated compensation benefits work/life well-being safety and retirement planning services. Ensuring the health and safety of employees is our number one priority. Job Duties
Experience Qualifications Knowledge Skills
Minimum Qualifications
- Six years of experience managing and processing industrial claims with disability benefits including vocational rehabilitation OR
- A Bachelors degree with major coursework in business administration public administration social sciences or a closely related field with two years of experience managing and processing industrial claims with disability benefits including vocational rehabilitation OR
- Any equivalent combination of experience and education which provides the applicant with the desired skills knowledge and ability required to perform the work.
- Experience in directing the work of others with the ability to lead mentor and coach staff members to work cooperatively and effectively.
- Possess strong negotiation and communication skills. Be able to manage diverse and potentially conflicting stakeholder perspectives and backgrounds.
- Experience developing and presenting training information using handouts materials visual aids and other tools for group and one-on-one instruction in person or via online platforms.
- Experience with database management and creating reports; coordinating monitoring and tracking analytical and statistical information.
- Knowledge of state laws regulations and relevant court rulings regarding workers compensation; knowledge of standard medical and legal terminology practices and procedures; knowledge of investigation and adjudication practices of industrial insurance claims.
- Ability to calculate claims related figures quickly and accurately.
- Excellent oral and written communication skills and the ability to communicate with diverse individuals at all levels both internally and externally.
- Demonstrated problem-solving and analytical skills with the ability to manage multiple and shifting priorities to meet deadlines while working under pressure and considering broad impacts to meet customer service expectations and regulatory deadlines.
- Demonstrated commitment to deliver courteous sensitive and responsive service to all internal and external customers with the ability to act with the utmost integrity in all professional interactions.
- Intermediate level proficiency with Microsoft Office Suite and data management software and demonstrated ability to quickly learn new technology tools.
- Experience and demonstrated ability to work effectively and collaboratively with individuals from diverse backgrounds including sensitivity to and knowledge of various ethnic cultural and socioeconomic backgrounds.
- A minimum of one-year experience in adjudicating Washington State Workers Compensation claims AND
- Claims Administration Certification by the Washington State Department of Labor and Industries ORWashington Workers Compensation Professional certification.
- Experience working with Washington State Self Insured employers for the purpose of workers compensation.
Other Position Information
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime-eligible. Employees are paid on a bi-weekly schedule every other Thursday comprising a 40-hour workweek normally 8:00 a.m.-5:00 p.m. Monday through Friday. This position is represented by Teamsters Local 117/Professional & Technical and is classified as Project/ Program Manager III (job code 243304).
Teleworking Requirement
The work associated with this position will be performed through a combination of teleworking and two days onsite during the work week. King County employees must reside in Washington State and within a reasonable distance to worksites to respond to workplace reporting requirements.Supplemental Information
Selection Process
This recruitment is open to current King County employees. We value diversity diverse perspectives and life experience and encourage people of all backgrounds to apply. The most competitive candidates may be invited to participate in an interview process.
Forms and Materials Required- An online employment application and answers to the Supplemental Questions completed at more information regarding this recruitment please contact:
Jen Montoya Senior HR AnalystForbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
- An online employment application and answers to the Supplemental Questions completed at more information regarding this recruitment please contact:
Employment Type
Full-Time
