Patient Relations Coordinator - Development/Ultra
Patient Relations Coordinator - Development/Ultra
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Relations Coordinator works in a healthcare concierge setting serving as the key point of contact between department leadership enterprise development office and our esteemed domestic and international patients including benefactors trustees and high-profile individuals. This role involves assisting and liaising between clinical departments administrative teams development officers patients and their family and friends by coordinating and facilitating their overall patient journey. The coordinator is responsible for ensuring patient itineraries are complete with all scheduling and navigation needs accounted for. Coordinators will be required to work on multiple systems including Epic CRM Microsoft 365 and other applications as assigned. Additionally coordinators will be required to carry a Mayo Clinic mobile phone that will be accessible to patients development officers and Mayo Clinic staff.
The Patient Relations Coordinator strives to deliver outstanding patient experiences and addresses any service recovery needs. Coordinators need to be discreet professional polished highly organized and confident interacting with individuals at all levels of the organization. This role is ideal for someone who thrives in a concierge environmentand takes pride in delivering top-tier service with every interaction. Adherence to ethical compliance and regulatory standards is mandatory for this position. Availability to work weekends evenings or holidays is also required.
Qualifications
High school diploma or GED and 8 years of experience in a healthcare or in a high-touch customer service field; or an associates degree with 5 years experience in a high-touch customer service field; or bachelors degree with 2 years experience in healthcare or in a high-touch customer service field.
Requires excellent oral and written communication skills and the ability to work in a complex environment with multi-dimensional points of view. The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Must be comfortable with ambiguity exhibit good decision making and judgment capabilities attention to detail and follow-through. Must possess the ability to inspire trust and confidence and communicate effectively with internal and external audiences. Incumbent must be self-motivated self-directed and highly organized who will promote a productive collegial workplace and be a professional ambassador for Mayo Clinic. The ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential. Prior desk appointment or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must be proficient in information technology MS Office products and clinical applications. An understanding of a complex healthcare system and the philanthropic process is desirable. Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility. Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.
Required Experience:
IC
Employment Type
Full-Time
