CHRM Rep
CHRM Rep
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USD 55000 - 65000
1 Vacancy
Job Description
Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500 professionals delivering Digital Services Advanced Analytics Artificial Intelligence/Machine Learning Cyber Security and Management Consulting Solutions and Cutting Edge Technology across the US Government. Be a part of something special!
Job Title: CHRM Representative
Duties:
- Provide high level problem resolution to fully diagnose or respond to problems escalating the problem to Senior Program staff if necessary
- Provide Contract Holder Help line phone support
- Research government customer specifications and requirements for accuracy feasibility and best practice approaches
- Analyze and research Vendor capabilities and response rates based on customer requests to build and maintain internal SEWP knowledgebase
- Work with Customer Service Team to follow up on outstanding RFQs to determine causes
- Provide analyses around RFQs with no response and capture and report SEWP response trends
- Understand Government buying practices
- Handle Service Now CHRM Queue cases promptly and efficiently while keeping in mind the PMO SLA.
- Capture analyze and report solicitation trends specific to the SEWP program
- Assist with evaluating and tracking Vendors Program Performance
- Utilize understanding of the SEWP order process particularly as relates to credit card orders and receipt/acknowledgements of delivery orders
- Detailed understanding of the SEWP RFQ process particularly the quoting rules for contract holders and the procedures for both automated and manual quote submission
- Monitor the timeliness of CLIN file submissions
- Monitor SEWP Order delivery reports
- Assist contract holders with submission requirements and procedures for CLIN (Technology Refresh) update process
- Provide evaluations and contributing to Contract Holder Program Performance discussions
- Understand of the SEWP Contract Holders Only Page (CHOP) including the ability to provide guidance to contract holders on how to use the available tools
- Provide assistance with customer service requests involving both Customers and Contract Holders.
- Participate at events trainings and conferences as appropriate
- Attend Industry-related Conferences/Meetings and report relevant information to Program staff
- Ability to travel locally (10%) / within CONUS (5%)
- Other Duties as assigned
Experience/Skills:
- 3-5 years experience in the federal government acquisition/contracting industry
- Proficient in Microsoft Office (Word Excel Power Point etc.)
- Knowledge of current IT industry and trends
- Strong verbal and written communication skills
- Attention to detail
- Excellent critical thinking skills
Education:
- Bachelors degree in Business or IT related field is required
Halviks pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Employment Type
Full-Time
