ServiceNow Solution Architect
ServiceNow Solution Architect
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1 Vacancy
Job Description
Location - US (Remote) is fine with the below condition.
(Waltham - required travel at client location for 1-2 days in a month on their own expense)
Job Title: ServiceNow Solution Architect Foundation Data & CSDM
Location: US Remote
Experience: 10 years ServiceNow (with at least 5 years as Technical Architect)
Job Summary:
We are seeking an experienced ServiceNow Technical Architect specializing in Foundation Data and Common Service Data Model (CSDM) to lead the design governance and implementation of a standardized data model across our ServiceNow platform. The ideal candidate will have deep technical expertise in ServiceNow a solid understanding of enterprise architecture principles and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health service mapping and platform-wide governance.
Key Responsibilities:
- Define and govern the ServiceNow Foundation Data model (companies locations cost centers departments users groups etc.).
- Design and implement CSDM-compliant data models to support ITSM ITOM APM SecOps and other modules.
- Act as a key advisor for CMDB health data integrity and CI class modeling based on CSDM best practices.
- Collaborate with ServiceNow product owners and stakeholders to define data ownership lifecycle and integration strategies.
- Review evaluate and recommend improvements to existing ServiceNow architecture focusing on data model alignment.
- Partner with integration architects and developers to ensure external data sources feeding into the CMDB align with CSDM and Foundation Data standards.
- Lead CSDM enablement sessions data workshops and training for internal teams and stakeholders.
- Establish governance models for data ownership stewardship and compliance.
- Define and track KPIs related to CMDB health data quality and model compliance using dashboards and Performance Analytics.
- Stay current with ServiceNow releases and CSDM roadmap updates and drive adoption of new capabilities.
Required Skills & Qualifications:
- Bachelors degree in Computer Science Information Systems or related field; Masters degree preferred.
- 10 years of ServiceNow experience including at least 5 years in a Technical Architect role.
- Deep knowledge of ServiceNow CSDM CMDB and Foundation Data constructs.
- Experience implementing and governing Foundation Data across large enterprise environments.
- Proficient with ServiceNow modules such as ITSM ITOM APM and SAM.
- Strong understanding of data modeling relational data concepts and service mapping.
- Hands-on experience with Discovery IntegrationHub MID Servers and 3rd-party integrations.
- Familiarity with frameworks like ITIL TOGAF and COBIT.
- Excellent stakeholder communication documentation and presentation skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) CSM ITSM or CMDB
- ServiceNow Certified Application Developer (CAD)
- ServiceNow CSDM and CMDB Health certifications or trainings
- Experience with Performance Analytics and/or Reporting tools
Employment Type
Full Time
