Director, IT Operations
Director, IT Operations
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Job Description
location: Pune office (European working hours)
The Role:
We are looking for a dynamic hands-on Director of IT Operations to lead our global infrastructure and support operations from our India hub. This role is critical to ensuring the stability scalability and security of Strategys enterprise IT systems. You will shape and drive our infrastructure strategy lead a talented international team and partner with business and technology stakeholders across regions to deliver robust secure and cost-effective IT solutions.
Your Focus:
Lead a high-performing global team of engineers and subject matter experts across infrastructure network systems and storage.
Inspire hire mentor and develop a diverse world-class IT team.
Drive strategic IT infrastructure initiatives and ensure alignment with business objectives and evolving technologies.
Establish and track KPIs to measure team performance system uptime and customer satisfaction.
Oversee operations for data centers cloud environments network infrastructure storage virtualization backups and disaster recovery.
Ensure high availability performance and security of all corporate IT systems.
Manage Active Directory Microsoft 365 server management and system patching (SCCM).
Implement and maintain secure configurations for hardware software and network services.
Define and enforce IT operational standards documentation runbooks and SLAs.
Plan and coordinate maintenance windows change controls upgrades and incident response.
Own asset lifecycle management inventory controls and procurement recommendations.
Manage on-call rotations and ensure 24/7 global support readiness.
Partner closely with internal application teams Security and Engineering to align infrastructure with evolving needs.
Lead vendor relationship management contract renewals and performance reviews.
Evaluate cloud provider services and ensure optimal utilization and cost efficiency.
Ensure adherence to IT policies regulatory standards and internal controls.
Support internal/external audits and compliance initiatives (e.g. ISO 27001 SOC2).
Own infrastructure-related evidence collection and documentation for certifications.
Core Attributes:
Motivation. Passion. Integrity. Innovation. Collaboration. Customer Focus.
Experience & Skills:
Bachelors degree in Computer Science Engineering or related field.
7 years in IT infrastructure operations including 5 years in a management or leadership role.
Experience running a 24/7 enterprise-grade infrastructure across multiple regions.
Proven success in disaster recovery planning testing and execution.
Project management expertise delivering complex cross-functional IT initiatives.
Advanced knowledge of enterprise network architectures (Cisco Aruba Nexus).
Strong experience with firewalls/VPNs (Palo Alto Cisco Juniper) and load balancers (F5 Citrix Meraki).
Deep hands-on experience managing cloud networking components across major hyperscalers (AWS Azure GCP) including VPC/VNET peering site-to-site VPNs transit gateways and Direct Connect/ExpressRoute configurations.
Expertise in Microsoft technologies (AD O365 SCCM) virtualization and endpoint security.
Excellent written and verbal communication skills.
Ability to navigate complex global organizations and influence stakeholders at all levels.
Strong analytical mindset with a bias for action and continuous improvement.
Additional Information
The recruitment process includes online assessments as a first step (English logic business) - we send them via e-mail please check also your SPAM folder
We work from the office in Pune.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
