Cloud Support Operations Engineer II
Cloud Support Operations Engineer II
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Job Description
Job Location : Pune.
The Cloud Support Operations Engineers are responsible for the maintenance upgrades and automation which support the security and stability of MicroStrategy Cloud Environments. This person uses his/her knowledge to ensure that team members have all the tooling necessary for their activities and also owns the relationship with software development teams to improve our platform. To succeed in this role this person must be passionate about our technology thrive in challenging situations have an eye for continuous improvement and have a strong desire to help others.
Responsibilities
Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities
Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure
Identify and drive opportunities for improving the MicroStrategy Cloud Environment service and infrastructure maintenance/management
Effectively engage communicate and partner with our software development teams to improve the platform.
Provide direct support for customer upgrades strategic customer escalations and feature validation.
Resolve customer escalations and develop preventative methods
Design and run automated tests. Continuously improve software development building testing and deployment processes
Design for quality robustness and performance with common principles patterns and best practices
Collaborate support and communicate effectively with team members in the same or different time zones
Qualifications
Bachelors degree in Computer Science Computer Engineering Software Engineering or a related discipline
Experience with Python Ansible Jenkins container technology (Docker/Kubernetes) and PowerShell
Experience with RedHat Amazon Linux and Windows systems
Minimum of 3 years of IT customer service experience / strong customer focus
Minimum of 2 years of hands-on experience working with cloud technologies on AWS/Azure
Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge usage or administration knowledge
Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.
Strong analytical and troubleshooting skills and experience
Strong time management skills to prioritize workload multi-task meet deadlines and manage competing priorities under pressure
Proven ability to mentor/teach others on technical matters
Excellent oral and written English communication skills
Willing to work from Pune office
Additional Information
The recruitment process includes online assessments as a first step. We send them via e-mail please check also your SPAM folder.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
