Enhanced Rapid Re-Housing Case Manager

POSITION: Enhanced Rapid Re-Housing Case Manager

JOB CLASS/GRADE: Specialist 1 / Grade 8

WAGE: Starting at $48600 per year

FLSA; EEO; WC: Non-Exempt; Professional; 8864

LOCATIONS: Greater Middle East Center 4915 SW Griffith Drive Beaverton OR 97005

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

APPLY AT:

STATUS: Full-Time with Benefits

PROGRAM(S): Washington County Supportive Housing Services Program

SECTOR/DIVISION: Asset & Opportunity Building / Housing

REQUIREMENTS: Fluency in English required; a second language preferred

Must possess a valid drivers license and verification of current auto-insurance and have full use of automobile during work hours.

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Program Summary
Enhanced Rapid Re-Housing (ERRH) Programs are a Housing First Low Barrier Harm Reduction Crisis Response program focused on quickly resolving the housing crisis of eligible households. ERRH Case Managers use Progressive Assistance to help program households rapidly resolve current barriers and/or obtain and retain permanent housing in either the private rental market or affordable housing market as available.

Enhanced Rapid Re-Housing programs design service provision based on the core components of: Current housing barrier resolution; housing identification rent & move-in assistance and case management and supportive services. Enhanced Rapid Re-Housing Programs are expected to be aligned with National Alliance to End Homelessness Program Standards for RRH Rapid Re-Housing Tool Kit.

Enhanced Rapid Re-Housing Case Managers focus on case management and rental assistance serving those persons who are currently experiencing a housing crisis through focused efforts with an emphasis on services that assist households in finding new permanent housing and then meeting their responsibilities as tenants and in complying with a standard lease agreement.

Enhanced Rapid Re-Housings eligible population falls into the definitions provided by The Metro Regional Council and the Washington County SHS which includes households between 0 and 50% of the Area Median Income for Washington County and are currently homeless; exiting an institution of care; are involuntarily doubled up; are staying in a motel utilizing their own or public funds; persons who face imminent homelessness; or those persons who are within fourteen (14) days of losing their housing or have received an eviction order from a court. ERRH providers shall:

• Follow the standards of best practices in ERRH with a person-centered approach that includes excellent customer service sensitive to the challenges that persons experiencing homelessness face as they move into and maintain supportive housing.
• Ensure that services are flexible in intensity to meet the individual needs of each household. Intensity shall be regularly monitored and adjusted as needed following best practices in a modified Critical Time Intervention and Progressive Assistance model of services provision; employ a whatever it takes and meet them where they are approach to working with households in their transition from a housing crisis to permanent housing and longer-term retention; and will receive 100% of their referrals through the Community Connect system. Referral percentages will be monitored by DHS and can be adjusted to ensure equitable distribution of resources and systems needs.

The Community Connect is the county-wide framework which links individuals experiencing homelessness to organizations providing housing resources in a systematic and efficient manner.

All Supportive Housing Services (SHS) must also be structured to lead with racial equity by especially meeting the needs of Black Indigenous Latino/a/e Asians Pacific Islanders immigrants and refugees.

Specific services will also be designed to meet the distinct needs of seniors children persons with disabilities individuals with mental health or substance use disorders criminal justice involved individuals households impacted by domestic violence youth exiting foster care unaccompanied homeless youth people who identify as LGBTQ women and people living with certain chronic health conditions.

Position Summary
The Enhanced Rapid Re-Housing Case Manager works under the supervision of the Housing and Supportive Services Manager to provide high quality Housing Case Management Services to participants currently experiencing homelessness and housing instability and are eligible for supportive housing funded through the Metro Supportive Housing Services in Washington County. This position will be based out of our Greater Middle East Center at 4915 SW Griffith Drive Beaverton Oregon 97005.

Essential Functions

• Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness including medical and behavioral health issues that face them in their efforts to move into and maintain permanent supportive housing
• Employ a whatever it takes approach to assist participants in their transition from homelessness to permanent housing
• Assist households at every stage of the housing stabilization process including flexible services to meet the individual needs of participants
• Outreach and engagement including processing referrals from Community Connect
• Conducts face to face screening and obtain consents and establish rapport with participants
• Meeting with potential clients and assessing program eligibility
• Checking clients eligibility before scheduling appointments
• Complete intakes and maintaining case files required paperwork and reports on a timely and regular basis
• Meeting individually with clients in a case management setting to help them define work toward to reach their goals to find housing
• Provide linkage to other needed providers and services
• Conduct intake enrollment and enroll into HCMS/Service Point
• Assist with temporary housing assistance until permanent housing can be secured
• Assist at all levels of move-in to permanent housing; document ready housing authority applications and other paperwork coordination of move-in and orient new tenants to their unit/building
• Conduct assessments develop and implement individualized case management services plan in collaboration with the participant including needs goals steps timeframes and disposition of each goal as it is met or changed
• Ensure connection with medication and treatment regimens
• Conduct home visits with participants in their units
• Assist with increasing income job search increased education and social security assistance
• Assist with independent living skills including social personal hygiene budgeting and money management legal issues and transportation as needed
• Provide housing location services and educate participants on tenant rights and responsibilities
• Educate participants on the appropriate use of crisis intervention services versus 911 emergency calls etc.
• Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities
• Maintain Professional Development growth

Secondary Functions

• This position may require some weekends or after-hours work. It will depend on a case-by-case basis. Outreach may be required as well.

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Associates degree in a human service or related field and minimum of 2 years of experience providing related services to similar populations or bachelors degree in a human service or related field and minimum of 1 year of experience providing related services to similar populations
• Knowledge of or ability to learn the Homeless Management Information Systems (HMIS) or Service Point database
• Experience working with participants with mental illness chronic health issues and substance use disorders
• Experience in the following areas: chronic homelessness outreach and engagement strategies housing navigation best practice models mental health and substance use disorder services crisis intervention suicide assessment and prevention affordable housing and public benefits applications housing and landlord/tenant rights eviction prevention etc.
• Working knowledge of Microsoft Office products including Word and Excel
• Ability to effectively learn understand and accurately enter large amounts of information into a client database and keep timely and up to date case notes for each client
• A valid Oregon drivers license and verification of current auto-insurance and must have full use of automobile during work hours
• Organized and detailed oriented; ability to manage multiple cases efficiently and effectively
• Passion for ending homelessness and strong people skills
• Ability to work as a member of a team and independently
• Ability to work effectively with people of varying racial ethnic cultural educational and socio-economic backgrounds

Physical Mental & Environmental Requirements

• Communication: Regular communication inside and outside the organization to exchange ideas and gather information
• Creativity: Processes and procedures are well defined
• Mental: There is a regular need for assessment of risk analysis of options and decisions without complete information
• Physical: Positions at this level require minimal physical effort such as light lifting carrying or movement etc. Physical capability involves use of office or equipment where some agility and hand eye coordination is needed
• Impact and Influence: Positions at this level have little to no need or ability to analyze problem or concepts or make decisions on the information. Positions at this level have little or no impact and influence on organization operations programs expense or budgetary outcome
• Work Independence: Positions at this level are expected to handle regularly assigned work which includes making decisions and taking action under limited supervision. New or unusual work is performed with a moderate degree of supervision assistance and review.
• Planning: Positions at this level required refined planning and goal-setting skills. Plans must consider options and contingencies and must include methods for handling any difficulties encountered.
• Environment: There is a moderately low level of personal risk encountered. Job conditions are occasionally uncomfortable relative to noise temperature inside/outside work dirty conditions or interactions with angry or hostile people
• Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions or responsibilities but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5% immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families no deductibles
• Employer Paid Life Short term and Long-term Disability Insurance
• Flexible spending account

Required Engagement

Engage fully in DEIB training recommended professional development as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO values and DEIB initiatives such as active membership in an affinity group and/or joining a strategic plan workgroup.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
3. For questions about this position please email

Please note that physical applications are accessible from IRCOs main office 10301 NE Glisan Portland OR 97220. Due to the high volume of applications received we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter resume and IRCO application.

IRCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.