Service Desk Team Lead
Service Desk Team Lead
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Job Description
We are looking for an experienced Team Lead to join our rapidly developing Intelligent Service Desk team. This role will be to provide operational leadership alongside another Team Lead for 20-30 staff. The primary responsibilities will include managing day-to-day operations ensuring effective support and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational planning communication and interpersonal skills are essential.
Key responsibilities:
- Assist with supporting the growth and development of the Intelligent Service Desk team.
Qualifications :
Key Skills/Experience/Qualifications:
- Minimum 3 years in an IT Service Desk with Shift Supervisor Team Lead or Junior Manager experience. (or relevant experience as a Team Lead at Senior level within Netcompany).
- Must be UK National able to achieve SC Clearance
- Must be available to work in the Leeds office on a consistent basis (minimum 60%)
- Assisting with performance reviews improvement plans and disciplinary discussions.
- Managing multiple priorities and working effectively under pressure.
- Initiating and driving team and service improvement activities.
- Fostering teamwork by setting tasks and goals for team members.
- Understanding service status commercial aspects and delivery requirements.
- Supporting multiple clients across diverse environments.
- Enhancing the teams capability to deliver exceptional service.
- Conducting ticket analysis identifying trends and generating reports.
- Administering and reporting within ServiceNow (preferred)
Certifications desirable
- AWS Cloud Practitioner
- AZ-900 or relevant demonstrable experience
- Microsoft Azure Intune and Office 365 knowledge and administration.
- Cloud monitoring toolsets
- ITIL Foundation (a strong understanding of ITIL framework and best practices.
Additional Information :
Benefits include
- Hybrid working model with some flexible working
- 25 days holiday
- Private Medical Health care via Vitality
- Pension contribution Life Assurance
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle encompassing restaurants supermarkets travel leisure activities and health and well-being services.
- Access to our Employee Resource Groups our groups represent diverse backgrounds and provide a platform for colleagues to connect learn and support one another.
Company information
At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy emphasizing high agility and promoting flexibility enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europes most accomplished IT companies we have expanded our headcount globally to 7400 employees and have offices in UK Denmark Norway Poland Holland and Vietnam.
Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in so please let us know if you wish your application to be considered under this scheme.
If you need any reasonable adjustments or extra support during the recruitment process please contact us at .
#LI-JD1
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
