Service Scheduler
Service Scheduler
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Job Description
Reporting to the Branch Operations Lead the Service Scheduler will be responsible for general
administration duties maintaining daily /weekly reports lockouts and reschedules. The position will be
required to communicate with customers efficiently update service data collaborate with service and
distribution and work within a team-based environment. It will be the Service Scheduler responsibility to
have a detailed knowledge of computer applications (i.e. Microsoft Office Suite) business reports for both
interpreting and compiling and the Customer Service System (for both inquiry and input).
GENERAL RESPONSIBILITIES:
- Manages the service orders that are generated into AccuSchedule ensuring we are not overcapacity for what we can achieve each day.
- Schedule Service Work Orders with Customers
- Sends out daily communication to our Inside Sales Team letting them know what our next available service date is.
- Generates compiles and distributes all daily weekly and monthly reports as required.
- Review the branch sheets daily and sort them into complete R/O or reschedule. Distribute the run sheets to Service Staging.
- Creates and distributes service schedule & run sheets approximately 3-5 days in advance for Inside Sales Field Service Technicians and Service Stager on a daily basis. In creation of runs ensure that they are efficient based on geography/area job type total hours and abilities required to complete the job.
- Maps each run out to ensure highest efficiency also takes into account trade days or special requests for specific times.
- Authorize amend or reject any service additions or changes after run sheets have been distributed. Clearly communicate last minute changes affecting the run sheets are to the Stager.
- P.O.s: Maintain status of POs and make sure all are accounted for logged and approved.
- Team Effort: Request and provide assistance to ensure all tasks are completed daily. Verify that the branch staging process is followed and adhered to.
- Vehicle Maintenance: maintain and update all VM reports daily.
- Assign route and distribute scheduled service orders as required and ensure all service paperwork brought back is accounted for and processed through proper channels.
- Update Corporate Service Report Card.
- Other duties: Perform other duties as assigned by others and by requirements of this position.
Qualifications :
- Great interpersonal skills that enable you to clearly and effectively communicate with builders homeowners suppliers and other employees
- Critical thinking organization and time management
- Ability to work under pressure and tight deadlines
- Coordination/Dispatch/Scheduling experience an asset
- Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
- 2 year diploma in business/office administration or equivalent work experience preferred
This role is based entirely on-site.
Additional Information :
Ply Gem Canada is committed to an inclusive equitable and accessible workplace. We will accommodate applicants needs upon request throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
