Senior Claims Specialist (Life Insurance)

• Join a Leading Award-Winning Superannuation Fund Provider.
• Be part of a collaborative Life Insurance Claims team with development opportunity. 
• Great work environment in our new offices located at Circular Quay.

Established in 1988 Rest is one of Australias largest profit-to-member superannuation funds.

We support nearly two million members with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super theyre more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours we want to Be Daring Keep it Simple Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

As the Senior Claims Specialist Life Insurance you will be part of a team that develops member focussed product offerings and best practice operations that deliver outstanding service to members and employers whilst managing our risks and regulatory obligations. 

You will with the team work to improve the claims experience for Rest members and their beneficiaries and to oversee the management of members death and disability claims.

• Work to continuously improve the claims experience for members and their beneficiaries and to ensure that any outsource providers are delivering service to Rests required standards.
• Represent Rest in discussions with Rests vendors and drive discussions on service delivery with Rests vendors.
• Oversee the management of Rest members death and disability claims to ensure the efficient review and handling of death benefit distributions accepted insurance claims declined disputed or litigated claims.
• Identify opportunities for continuous improvement in both administration and life insurance processes and service working to improve customer experience
• Provide feedback to the Service Solutions Manager regarding any operational issues relating to policy wording to assist in the maintenance of the Rest insurance policies.
• Support the Service Solutions Manager with other tasks as required from time to time.

Qualifications :

• RG146 in Superannuation (or willingness to obtain)

Required experience understanding or credentials including:

• Substantial experience with a super fund insurer administrator adviser or legal background dealing with superannuation claims.
• Advanced customer service skills including the ability to manage emotionally charged situations effectively.
• The ability to think differently and solve problems
• Solid understanding of super and insurance legislation and practice.
• Experience representing organisations when dealing with vendors
• Thorough knowledge of group insurance policies definitions eligibility criteria terms and conditions
• Experience in claims assessment
• Ability to liaise with key stakeholders
• Strong written communication skills

Additional Information :

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Linkedin Learning 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rests values and behaviours) 
• Rest Stops - meeting free breaks 

If you share our values believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity equity and inclusion - where people feel welcome safe to be themselves and inspired to do their best.

We value the different backgrounds lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages cultural backgrounds faiths gender identities sexual orientations and thinking styles. This includes people with disability neurodiverse individuals Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Remote Work :

No

Employment Type :

Full-time