Associate Principal Consultant
Associate Principal Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Travel & Hospitality Consultant to support our Enterprise Architecture consultancy engagements globally as well as to further develop our Hospitality Practice and GTM strategy. The role requires specific expertise in the hotel management business domain as well as exposure to the travel tech space to bring the most value to our internal and external clients.
Key Responsibilities:
- Perform as Senior Business Analyst in the Enterprise Architecture engagements with international clients proactively suggesting process improvements and optimization of operations based on data and best practices.
- Produce high quality artifacts and consulting work deliverables for CXO level stakeholders and operational management.
- Lead end-to-end business analysis for hospitality projects involving PMS POS CRM OTA integrations loyalty systems and mobile/web guest experience platforms.
- Gather create and/or document detailed business processes or functional requirements from stakeholders including operations marketing sales finance and IT areas linking those to technologies available in the market.
- Conduct gap analysis process mapping (for example: as-Is vs to-be guest journey) and root cause analysis to identify opportunities for operational improvements.
- Collaborate with product managers solution architects and UX/UI teams to translate business needs into system designs and digital products features.
- Act as a subject matter expert (SME) for hospitality solutions evangelizing on industry best practices and compliance standards.
- Support systems implementation data migration and user acceptance testing (UAT) for hospitality related projects requiring a domain SME.
- Define and monitor key performance indicators (KPIs) for service delivery and customer satisfaction.
- Facilitate and /or support workshops requirement-gathering sessions and stakeholder 121 interviews.
- Manage stakeholder expectations and ensure alignment between business needs and technical solutions.
- Prepare business cases cost-benefit analysis and feasibility studies for new initiatives.
Qualifications :
- Minimum 10 years experience in the Hospitality business domain.
- Strong domain expertise in hotel and / or leisure resorts operations required.
- Excellent communication stakeholder management and documentation skills.
- Fluency in English is a must.
- Spanish Arabic Chinese French and other languages will be a plus.
Additional Information :
Great team and exciting work: Be part of a supportive team and work on meaningful projects.
Remote-friendly: Work from home or come to our modern officesyour choice.
Modern tools: We provide the latest tech to help you do your best work.
Employee ownership: Take part in our program that lets you share in the companys success.
Career growth: Opportunities to grow and get promoted within the company.
Flexible benefits: Choose the perks that suit you best with our flexible pay system.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Enterprise Software
- SAP Warehouse Management
- AWS
- Solution Architecture
- SAP EWM
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- Enterprise Sales
- Pre-sales
- Management Consulting
- Oracle
