Sr. Solutions Architect, Customer Acceleration Team

Do you like helping customers implement innovative cloud contact center solutions and solve technical problems Would you like to do this using the latest cloud computing technologies Do you have a knack for helping groups understand application architectures and integration approaches and the consultative and leadership skills to launch a project on a trajectory to success

Are you familiar with security best practices for applications servers and networks Do you want to be part of the business development team helping to establish Amazon Web Services (AWS) as a leading technology platform Would you like to be part of a sales group but have your opinion valued as a technical resource as part of planning and strategies

Amazon Web Services is looking for experienced sales consultants with a background in public sector call centers to help our customers understand plan and implement best practices around migrating building managing and operating Amazon Connect within their AWS cloud environments. Our sales consultants will deliver proof-of-concept projects re-usable artifacts reference architectures and lead implementation projects to assist some of the worlds largest public sector organizations transform their call centers to Amazon Connect and the AWS platform.

As a Solutions Architect on our team you will provide exceptional technical design and thought leadership to our customers while working with a world class sales and business development team. You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community. You will gain the opportunity to learn from collaborate with and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.

Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Please apply if you are passionate about the following:
- Helping public sector organizations find more modern ways to work with their constituents.
- Working on the edge of innovation with AWS products and services
- Maintaining domain knowledge and expertise in public sector call centers workforce management Data Generative Artificial Intelligence and CRM platforms
- Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess migrate and transform the call center experience
- Architecting and building large-scale solutions which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect
- Providing guidance on the people organizational security and compliance aspects of transforming the contact center to the Cloud
- Setting-up and configuring AWS services in-line with best practices
- Coaching customers and partner teams to be self-sufficient

With experience in the following key areas:
- Technical presentation experience White board small and large group presentations
- Collaborating with AWS field sales pre-sales training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect
- Defining and delivering on-site consulting engagements with partners and customers. This includes participating in pre-sales on-site visits understanding customer requirements proposing and delivering packaged offerings and delivering custom solution engagements specifically focused on call center organization processes tooling and integration.
- Software development experience with building contact center integrations is a plus.
- Engagements which include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include integration and adaption of existing enterprise call centers into Amazon Connect.
- Ability to travel 10-30%
- Working with AWS product engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services. Contribute to best practice in the form of whitepapers and playbooks.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.



- 8 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
- 5 years of design implementation or consulting in applications and infrastructures experience
- 10 years of IT development or implementation/consulting in the software or Internet industries experience
- 5 years of experience building integrations across WFM CRM and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology

- 7 years of infrastructure architecture database architecture and networking experience
- Experience working with end user or developer communities
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python java c# .NET or )
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.