Sr. Manager, Card Production
Sr. Manager, Card Production
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Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
Summary of the Job:
About This Role:
- Directs daily team production activities allocates resources ensures that KPIs are achieved and resolves production issues
- Ensures that the team is prepared each day to meet its production responsibilities.
- Allocate team resources to meet production and project needs.
- Ensure that KPIs and standards are in place and measured to meet customer and partner expectations.
- Identifies and resolves problems through use of KPIs data standards and a problem-solving methodology.
- Employs a Continuous Improvement mindset
- Openly advocates for and models the appropriate action to demonstrate commitment to improving production
- Ensures that team members are focused and trained on continuous improvement.
- Implements the practices and tools of Managing for Daily Improvement (MDI).
- Enables third party support relationships to support excellence in production and fulfillment
- Ensures support structure aligns to production and customer SLAs
- Consistently evaluates third parties for service and quality
- Sources innovative solutions and providers as business needs arise
- Drives strategic conversations to align services to future business needs including business reviews planning discussions etc
- Drives successful launches of new cards and fulfillment experiences
- Provides strategic solutions that align to desired customer experience and financial goals
- Collaborates effectively across teams to achieve intended outcomes
- Develops and maintains operational scorecard to consistently measure the effectiveness and efficiency of production
- Manages operating budget for equipment personnel and supplies
- Monitors industry best practices and provide recommendations on future enhancements to card production experience
- Collaborates with Card and Statement team members on best practices for card delivery efficiency inventory management and process control
- Understands and complies with bank and card association policy laws regulations and the banks BSA/AML Program as applicable to your job duties.
- Ensure subordinates are trained and comply with bank policy laws and regulations applicable to their roles.
- Ensure processes policies and procedures are effective and remain in compliance.
- Monitor subordinates adherence to internal controls and take action to address employee performance issues
- Complete compliance training and follow internal procedures and controls as required.
- Report all compliance issues violations of the law or regulations in accordance with the steps defined in the FNBO Compliance Accountability Program.
The Ideal Candidate for This Role:
- Bachelors Degree or equivalent experience required
- 5 years of experience in Operations; Card Production and/or Banking experience preferred
- Prior management or lead experience preferred
- Effective communication skills analytical and organized
#IND123
Compensation:
Compensation range (base pay): $81721.00-$138925.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-PCI Requirement:
This position requires compliance with the Payment Card Industry (PCI) security standards. Qualification requirements include meeting applicable financial responsibility character credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements.
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Manager
Employment Type
Full-Time
