Manager, IT Applications and Services�- Louisville

Manager IT Applications and Services

We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand systems software and services. Founded in 2002 and headquartered in Salt Lake City Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box envelope and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability we value the contribution of our combined experiences backgrounds and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet.

Job Overview:

We are seeking an experienced Manager Applications & Endpoint Services to lead our growing team responsible for enterprise applications and endpoint management. This person will play a critical role in managing and supporting systems like Microsoft 365 Intune Okta and Azure AD Beyond Trust PAM while building standards for endpoint patching configuration baselines and application lifecycle governance. Reporting to the Director of Global IT this position will be responsible for team development cross-departmental collaboration and driving strategic IT initiatives.

Essential Duties and Responsibilities:

• Lead and mentor a growing team of application and systems specialists across multiple time zones

• Develop a comprehensive plan to inventory classify and manage all enterprise applications

• Oversee endpoint compliance patching and configuration baseline standards

• Automate workflows and integrations between enterprise apps (e.g. M365 AAD Beyond Trust PAM and remote support)

• Partner with the Helpdesk to create and maintain detailed knowledge base (KB) articles

• Audit application access levels using least privilege principles

• Serve as the technical escalation point for enterprise app and endpoint issues

• Coordinate closely with global infrastructure helpdesk and enterprise architecture teams

• Ensure technical readiness and supportability of approved applications

• Collaborate on software license tracking and optimization efforts

• Provide performance metrics and data-driven analysis to IT leadership

• Foster an inclusive growth-oriented team culture

• Support domestic and international travel as required to support the business

Preferred Experience and Skills:

• 5 years in enterprise IT with direct experience in systems SaaS or endpoint management

• Demonstrated success managing a technical team

• Deep experience with Microsoft 365 Intune Azure AD and Okta

• Experience writing PowerShell scripts and automating workflows

• Familiarity with SAP or ERP systems and Salesforce (nice to have)

• Experience working with global teams across multiple time zones

• Strong documentation communication and analytical skills

Work Location:

This position is based on-site in Louisville - KY with flexibility for occasional hybrid work.

Travel Requirements:

Domestic and international travel required.

Packsize is an Equal Opportunity Employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals upon request.