Telecommunications Engineer Intermediate (Onsite - Greensboro, NC)
Telecommunications Engineer Intermediate (Onsite - Greensboro, NC)
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Salary Not Disclosed
1 Vacancy
Job Description
Welcome to Ovation Healthcare!
At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .
General summary:
The Telecommunications Engineer II is responsible for maintaining and installing telecommunications infrastructure and voice network components. Working under general supervision this role focuses on the planning design and implementation of MACS (moves adds & changes) along with troubleshooting monitoring and maintaining voice VoIP and Call Center systems.
Duties and Responsibilities:
- Participates in assessments and troubleshooting technical issues with respect to voice network and telephony systems diagnosing telecommunication network problems such as signal loss due to interference faulty wiring or misconfigurations.
- Reviewing designs estimating costs installing and documenting MACS collaborating with stakeholders to analyze floor plans programming guides and technical specifications.
- Prepares and implements voice network configuration changes to enhance system performance via CLI and GUI interfaces and participates in on-call coverage for off-hours.
- Collaboration with voice network architects on VoIP network optimization is key.
- Logging and following up on service provider trouble tickets managing vendor performance and providing training and support to end users on VoIP-related devices software and peripherals.
- Other duties as reasonably required or assigned.
KNOWLEDGE SKILLS AND ABILITIES:
- A working knowledge of telecommunications is required.
- Superior customer relations and communication skills are required.
- Independent travel to multiple campus locations is required.
- Ability to work weekends and on-call required.
- Possess knowledge of concepts procedures and troubleshooting techniques.
- Ability to work independently.
- Attention to detail thorough in work.
- Troubleshooting experience with telecommunications technologies is preferred.
- Knowledgeable in VoIP automated call distribution (ACD) voicemail system and call recording technologies is preferred.
WORK EXPERIENCE EDUCATION AND CERTIFICATIONS:
- 3 years of Experience
- Bachelors Degree or equivalent combination of education and experience
- Prior experience with VoIP is Preferred.
Employment Type
Full-Time
