QUALIFICATIONS: Bachelors Degree in Human Services Psychology Social Work or other related field is required or three years or more experience working in direct victims services with survivors of domestic violence. Must have knowledge in victims services dynamics of domestic violence victims rights and trauma informed care. Must successfully complete all required training.
Job Description:
The Director of Domestic Violence Services is responsible for overseeing and leading all aspects of domestic violence shelter and outreach programs. This includes ensuring high-quality trauma-informed service delivery supervising staff maintaining compliance with agency policies and funding requirements and fostering collaborative relationships within the community. The Director plays a critical role in ensuring a safe supportive and empowering environment for survivors and serves as a key member of the leadership team.
Job Responsibilities:
Program Leadership & Oversight
- Lead and manage a 24/7 certified domestic violence program including the emergency shelter 24-hour helpline and outreach services.
- Ensure all services are survivor-centered trauma-informed and aligned with agency standards.
- Oversee shelter operations including client intake case management safety planning and exit procedures.
- Ensure compliance with all relevant state and federal guidelines including confidentiality and ethical care standards.
- Monitor program performance and implement improvements as needed.
Staff Supervision & Development
- Recruit train and supervise shelter and outreach staff ensuring coverage that meets client needs.
- Provide regular supervision support and performance evaluations.
- Implement strategies to prevent and reduce vicarious trauma and staff burnout.
- Lead staff development through ongoing training and professional growth opportunities.
Client Services
- Support service delivery including housing assistance legal advocacy safety planning and access to community resources.
- Oversee the implementation of in-shelter programming such as support groups education sessions and childrens services.
- Monitor and evaluate the quality of client care and service documentation.
- Manage the Victim Compensation Relocation Assistance Program.
Community Engagement & Advocacy
- Represent Quigley House in community partnerships task forces and professional trainings.
- Facilitate community education on domestic violence victim services and agency offerings.
- Promote the mission of Quigley House through advocacy public speaking and strategic partnerships.
Leadership & Strategic Planning
- Collaborate with the CEO and leadership team on agency planning and service delivery strategy.
- Participate in leadership meetings and contribute to cross-departmental projects.
- Assist in grant reporting data collection and outcome tracking for domestic violence services.
- Support development and philanthropic efforts through relationship building and community engagement.
Workplace Expectations:
Demonstrate commitment to the mission and values of Quigley House.
Uphold strict confidentiality in accordance with agency and state guidelines.
Maintain a professional and respectful demeanor with clients staff and partners.
Travel locally as required and participate in community outreach and events.
Perform other duties as assigned by the CEO.
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About Us
Our mission is to Educate Equip and Empower survivors of domestic violence and sexual assault while providing awareness through community education.
Educate.
Our goal is to educate every person we come in contact with on the impact of Domestic violence and Sexual violence to prevent further harm. We want to teach every person how a healthy relationship should look how to spot red flags in a current relationship and break the cycle of future abuse.
Equip.
Our advocates are here to provide resources and assistance with finding a new path to independence. We provide services that range from maintaining safety through an injunction or shelter to helping a survivor find a job a home or even themselves.
Empower.
All of these services and education are here to empower each and every survivor to rebuild their lives separate from any and all forms of abuse. Love shouldnt hurt and we are here to help in any way we can.