Junior Technical Support Engineer (m/f/d) - Italian speaking
Junior Technical Support Engineer (m/f/d) - Italian speaking
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Job Description
Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers development schedule building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D providing customer insight to sales and make sure Emerson Test & Measurement (T&M) is ready to support new Products and Systems.
Resolves technical issues for customers across all account tiers
- Resolves customers single incidents during installationimplementation and/or maintenance of Emerson T&M products and platforms.
- Advances complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design reliability or maintenance issues or bugs to R&D that arise during single incident support interactions.
- Identifies new sales opportunitiesin support interactions and shares insight through sales channels.
Builds customer proficiency for all account tiers through standardservices
- Educates customers through formal training and through technical supportengagements .
- Guides customers through basic product startup application troubleshootingand/or maintenance of solutions .
Captures and documents knowledge to enable self-service resolution
- Learns and adoptsKnowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles .
You build the customer relationships. You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You take positive action after setbacks.
- Bachelors of Engineering or Computer Science or Engineering Degree required; preferred Bachelors in Electrical Engineering Computer Engineering or Computer Science.
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
- Fluent in English and Italian is mandatory
- The candidate must be eligible to Italian security clearance.
- Availability to travel up to 10% of time in Italy and EMEA.
- Communication Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds one-on-one or in front of a group.
- Problem Solver Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- Technical Familiar with electronic circuit design concepts and basic electronic instrumentation.
- Dynamic Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrows grand challenges.
- Collaborative Team oriented with the ability to effectively collaborate with peers.
- Customer Support Experience in customer-facing roles.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Junior IC
Employment Type
Full-Time
