Performance Insight Analyst

BUSINESS FUNCTION: Performance
SALARY:Circa 35000 to 37000 per annum / ML1:SB1
ROLE TYPE: Hybrid
HOURS: 37 per week
LOCATION: Leeds/York/Manchester

People come to Northern for trains they can rely on. But behind the scenes it takes a skilled team of analysts to keep things running smoothly. As a Performance Insight Analyst youd help us spot the story in the data and use it to make better decisions right across our business.

Whether its supporting our senior leaders collaborating with industry partners or responding to the Department for Transport youll play a key role in turning raw numbers into real insights. From revenue growth to timetable planning your work would directly shape how we serve millions of customers across the North.

What youll be doing

Youll join our Performance team to:

• Produce insightful analysis that highlights key trends opportunities and risks

• Present your findings in a way thats easy to understand whatever the audience

• Identify valuable projects with our wider team helping us make informed decisions

• Scope and deliver business intelligence (BI) solutions based on stakeholder needs

• Set realistic timelines and communication plans for delivery

• Use tools like Alteryx to process and streamline data

• Be a first point of contact for our dashboard environments and visualisation tools like Tableau

About you

Youre someone who loves digging into data and spotting the patterns others miss. You enjoy building great relationships and can explain complex findings clearly whether youre chatting to a technician or a senior leader.

Heres what youll bring:

• A degree or equivalent experience

• At least one year of using tools like Snowflake R Power BI Tableau or Alteryx to support meaningful data projects

• Experience in data analysis and processing

• A track record of working across teams and engaging with a range of stakeholders

• A proactive mindset with a flair for creativity and innovation

• Railway knowledge would be advantageous though not essential

Whether your background is in rail retail or something else entirely if youre curious collaborative and ready to learn theres a place for you here.

Whats in it for you

At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

• Generous Pension Scheme: We top up your contributions by 1.5 times.

• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

• Electric Car Scheme: Lease a brand new electic or plugin hybrid car.

• Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.

• Employee Assistance Programme: 24/7 support for family lifestyle and more.

• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in.

• Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.