Claims Assurance & Capability Lead
Claims Assurance & Capability Lead
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Job Description
Claims Assurance & Capability Lead Salary circa 70000 (DOE)
If you are someone whois passionate about driving continuous improvement and building workforce capability and love identifying root causes and implementing solutions to prevent customer detriment this role might be perfect for you! If you have people management and quality assurance and/or capability experience within the Financial Services industry we would love to hear from you!
A bit about the job:
As the Assurance and Capability Lead for UK GI (General Insurance) Claims at Aviva you will play a pivotal role in identifying and remediating issues through quality assurance conducting capability gap analyses and evolving our Claims Academy design. You will lead a team dedicated to driving continuous improvement and ensuring robust reporting mechanisms. This role is essential in building the right capability for the future and delivering better outcomes for our customers.
Skills and experience were looking for:
- Experience working in a quality assurance or capability role within Financial Services.
- Planning and organising skills an independent and proactive worker.
- Communication influencing negotiation and presentation skills - Relationship and stakeholder management at all levels up to and including Director.
- Experience in developing and facilitating trainings is preferable.
- People management - experience leading a team.
What youll get for this role:
Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary circa 70000 (depending on location skills experience and qualifications)
- Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Avivas.
- Generous pension scheme - Aviva will contribute up to 14% depending on what you put in.
- 29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email to.
Employment Type
Full Time
