Experienced Commercial Claims Supervisor Operations Contact Center

Experienced Commercial Claims Supervisor: Dallas TX

Salary Range: $91225 - $124025 annually- commensurate with experience

Training Schedule: Training will be 100% in office (5 days a week). Training will be Mon-Fri but may require flexibility based on the needs of the department.

Hybrid Schedule (after training): Work schedule is 4 days in-office/week

Work Schedule: Start times could vary between 7am & 2:30pm May include a weekend day or evening depending on business need.

This exciting opportunity will allow you to drive results by mentoring coaching and developing a team of Commercial Claims Specialists. As a supervisor in the Commercial Claims Specialists unit you will play a vital role in the companys success by leading your team in the investigation of coverage determination of liability and damages and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results helping others and bringing energy and enthusiasm to the team. GEICO offers a hybrid work model. This position will have in-office requirements of 4 days a week. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.

Key Responsibilities:
1. Team Management:
Supervise train and mentor claims staff to ensure optimal performance.
Conduct performance evaluations set targets and provide constructive feedback.
Handle staff scheduling and workload distribution to maintain operational efficiency.
2. Claims Processing:
Oversee the review investigation and settlement of claims within established guidelines.
Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.
Manage escalated or complex claims providing resolution and support as needed.
3. Quality Control and Compliance:
Monitor claims processes to maintain high standards of accuracy and service.
Implement and maintain compliance with applicable laws regulations and company policies.
Conduct audits and ensure adherence to internal and external standards.
4. Customer Service:
Serve as the primary point of contact for escalated customer inquiries or disputes.
Work to improve the customer experience by identifying process improvements and training opportunities.
5. Reporting and Analysis:
Prepare and analyze reports on claims trends team performance and operational efficiency.
Identify areas for improvement and recommend solutions to management.
6. Collaboration:
Work closely with other departments to resolve issues and improve workflows.
Participate in the development and implementation of policies procedures and training programs.

Qualifications:
Must have completed one of the following: AA BA BS MBA or CPCU
Must have an active adjusters license.
Successful call center and commercial claims liability experience with at least 12 months claims supervisory experience.
Strong knowledge of claims processes insurance policies and relevant regulations.
Excellent leadership communication and problem-solving skills.
Ability to handle confidential information with discretion and integrity.
Must be able to learn & apply large amounts of technical and procedural information

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.