Senior Fusion HCM Functional Analyst
Senior Fusion HCM Functional Analyst
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Job Description
We are looking for Oracle Fusion HCM Functional Consultant with Overall 10 years of IT experience with at least 5 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS or PeopleSoft or JD Edwards.
Must have good understanding of the following Oracle Cloud HCM version 24 capabilities. We are looking for a Functional person who has real-time hands-on functional/product experience; and/or worked with L3 level support; and/or having equivalent knowledge.
Bilingual Requirement: Spanish and English
- Position is for a Functional Professional with implementation background in Oracle Cloud HCM Suite Applications.
- Responsibilities include but are not limited to providing excellence in customer service support diagnosis replication resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.
- Position is for a Support and/or Implementation Analyst with a background in Oracle SaaS Suite of products preferred in HCM application modules and business processes.
- Responsible for business requirements gap analysis functional workshops design documents setup documentation configuration business test scenarios and more important work with technical team on CEMI/RICE objects. After post go-live provide customer production support tracking-incidents diagnosis replication troubleshooting and resolution of complicated and critical cases.
- The key skills used daily are - high level of techno-functional skills Oracle products knowledge problem solving skills and customer interaction/service expertise.
- It an opportunity to work with Cloud and On-Premises customers. This work includes:
oWork directly with Customers for
oAdvising on complex use of Oracle products
oResolving highly complex and mission-critical issues
oServe as Situation Manager on highly sensitive issues
oFormal mentoring for promoting the technical and professional development of others
oCreation/review of Knowledge Articles
Required Skills:
- Should have 8 years of experience in Oracle HCM/ERP Cloud implementation & support.
- Should have worked in 5 or more Oracle HCM Cloud implementation or support projects as a Functional consultant with atleast 3 full implementation cycle as a Functional lead or SME at least 3 modules
- Implementation/Support experience on Cloud HCM Modules like Core HR Benefits ORC Talent Absence T&L Work Compensation L&D
- Candidate must have hands on experience minimum in any of the following 5 modules - Cloud HCM Modules like Core HR Benefits ORC Talent Absence T&L Work Compensation L&D.
- Should have Strong HCM business processes knowledge and concepts.
- Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud HCM.
- Technically good Skills in SQL OTBI/ BIP/FRS reports FBDI ADFDI BPM workflows.
- Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud HCM.
- Strong problem-solving skills.
- Strong Customer interactions and service orientation so you can understand customers critical situations and accordingly provide the response and mobilize the organizational resources while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes methods tools and utilities.
- Strong team player so you leverage each others strengths. You will be engaged in collaboration with peers within/across the teams often.
Required Experience:
Senior IC
Employment Type
Full-Time
