Helpdesk/Customer Support Entry
Helpdesk/Customer Support Entry
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Washington DC
Duration:12 Months
Job Description:
The client is seeking a Customer Support Entry first level technical support representative. Who will be responsible for answering a variety of technical inquiries documenting issues and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
Customer Support Entry Roles and Responsibilities
- Answer calls in a dynamic IT operations environment supporting multiple agencies
- Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the cleint
- Log and route service requests and incidents in an incident management system
- Create and maintain knowledge articles in the agencys knowledge management system on a daily basis
- Provide a high level of customer service to end users on a daily basis
- Provide technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications
- Troubleshoot issues related to agency specific applications and web applications
- Provide technical support for mobile devices such as iPads iPhones Android devices and tablets
- Collaborate with the IT leadership team to select and implement cost-effective technology for District
- Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
- Work with other technical teams to coordinate multi-tiered technical support for outages widespread security incidents
- Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
Skills:
Required Experience:
Junior IC
Employment Type
Contract
