drjobs Passenger Care Agent

Passenger Care Agent

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1 Vacancy
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Job Location drjobs

Seattle, WA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Hourly range is $21.63/hour to $49.51/hour with a midpoint of $32.21/hour. New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.

Sound Transit also offers a competitivebenefits packagewith a wide range of offerings including:

GENERAL PURPOSE:

Under general supervision performs technical support for the assigned program(s) and project(s) within Passenger Service & Accessibility; provides delivery of customer service and accurate information for ST Express Sounder commuter rail Link light rail and other Agency programs; provides accurate and timely information to customers via the phone email letters or in-person regarding transit ORCA smart cards MVET/RTA tax or other Sound Transit programs on a daily basis; records accurate data on a daily basis in the Customer Comment database and provides reports upon request; provides assistance with Passenger Service & Accessibility programs such as providing information about lost and found items processing bike locker agreements and serving as station ambassadors; and provides administrative support of Division staff including assistance with rider information and distribution fare media transactions and providing back-up for reception.

ESSENTIAL FUNCTIONS:
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional position-specific duties.

MINIMUM QUALIFICATIONS:

Education and Experience:
Completion of a High School Diploma/GED with additional coursework from a college/technical school in Business Administrative Support Public Policy Communications or closely related field; One year of customer service experience that includes heavy customer support via email and phone requiring some research and analysis in order to appropriately respond; Or an equivalent combination of education and experience.

Required Knowledge and Skills:

Physical Demands / Work Environment:

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

About Company

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