Operations & Workplace Manager â Brisbane
Operations & Workplace Manager â Brisbane
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.
JLL is a global leader in helping clients envision where people will live work play shop and eat.
About Us:
Our Work Dynamics business line works with some of the worlds leading organisations to provide onsite solutions.
The Role:
The Operations and Workplace Manager is responsible for overseeing both workplace experience and facilities management operations at assigned Westpac sites. This role leads a diverse team of concierge and workplace professionals while also serving as the key facilities management contact. The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Westpac employees and visitors.
Responsibilities include but not limited to:
Lead and inspire high-performing teams of Client Suites Concierges Workplace Coordinators Lobby Concierges and other workplace experience staff.
Ensure delivery of exceptional concierge and workplace services across client suites private wealth areas executive floors and general workplace spaces.
Oversee end-to-end management of workplace experience requirements including reception visitor management meeting room bookings and special events support.
Drive implementation of workplace initiatives and best practices to enhance the employee and visitor experience.
Serve as the key facilities management contact for assigned Westpac sites.
Oversee day-to-day facilities management operations including planned and reactive maintenance cleaning waste management and other building services.
Manage relationships with facilities service providers and subcontractors to ensure high-quality service delivery.
Conduct regular site inspections and property condition assessments.
Oversee compliance with essential services requirements WHS regulations and environmental sustainability initiatives.
Manage the facilities help desk ensuring timely resolution of issues and maintenance requests.
Coordinate minor works and workplace modifications as needed
What you will bring
- Proven experience in corporate real estate facilities management or hospitality with at least 3 years in a leadership role.
- Strong understanding of both workplace experience best practices and technical facilities management principles coupled with experience with facilities management systems workplace management tools and data analysis platforms.
- Excellent interpersonal and communication skills with the ability to engage effectively with all levels of an organization.
- Knowledge of relevant health and safety regulations building codes and industry standards.
- Strong analytical and problem-solving skills with the ability to balance multiple priorities in a fast-paced environment.
- Flexibility to adapt to changing client needs and requirements.
- Ability to deal with a variety of complex issues concurrently.
- Ability to work under pressure with limited supervision
What to expect from us:
As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Location:
On-site Brisbane QLDIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
