Sr Technical Solutions Engineer MDM Expert

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The Sr. Technical Solutions Engineer (Sr. TSE) MDM Expert is a highly skilled execution-focused technical leader with deep expertise in Mobile Device Management (MDM) platforms and mobile endpoint ecosystems. This role is ideal for a hands-on professional who can hit the ground running ready to support complex post-sales solutions customer escalations and strategic rollouts for our largest Business and Government Accounts.
The ideal candidate brings strong command of leading MDM solutions such as:
VMware Workspace ONE (AirWatch)
Microsoft Intune
SOTI MobiControl
42Gears SureMDM
Cisco Meraki Systems Manager

Youll work closely with Sales Engineering Product and Network Operations to support troubleshoot and optimize deployments of MDM platforms integrated with T-Mobiles wireless offerings.
As a member of the F.I.R.E. (Field Incident Response Engineering) team youll be instrumental in resolving critical issues accelerating time-to-resolution and ensuring world-class service delivery to high-visibility clients. Your expertise will also help identify trends and drive continuous improvement in MDM and mobility solutions.

This is a high-impact highly technical role that demands immediate execution autonomy and strong customer orientation. If youre passionate about MDM and ready to make a difference on day onewe want you.

Job Responsibilities

MDM-Centric Post-Sales Technical Support

• Serve as a subject matter expert in MDM supporting solution design implementation and escalated troubleshooting.
• Resolve chronic and high-complexity customer issues involving mobile endpoints and their MDM-managed configurations.
• Directly engage with clients using Workspace ONE Intune SOTI 42Gears and Meraki to troubleshoot policies enrollment application deployment and remote management issues.
• Act as a trusted advisor in MDM security policy enforcement compliance management and zero-touch provisioning strategies.

Customer Escalation and Issue Resolution

• Quickly engage in high-severity cases serving as a technical point of escalation for VIP and enterprise customers.
• Collaborate with MDM vendors and internal stakeholders to drive issues to resolution.
• Provide executive-ready updates articulate root causes and implement corrective actions.

Cross-Functional Technical Leadership

• Partner with Product and IT teams to evaluate new MDM features integrations and service rollouts.
• Deliver proactive feedback and insights to improve internal MDM support tools and customer knowledge base materials.
• Mentor and upskill peers and field engineers in MDM fundamentals and advanced troubleshooting practices.

Training Documentation & Process Improvement

• Curate and lead MDM training programs for internal teams.
• Maintain and update knowledge base articles configuration templates and standard operating procedures for MDM platforms.
• Help shape the end-to-end MDM customer experience ensuring scalability reliability and compliance.

Education and Work Experience:

• High School Diploma/GED (Required)
• Associates Degree STEM Program
  College Degree and/or 2-Years relevant work experience (Required)
  
• 4-7 years 6 Years: Experience in Telecommunications IT Administration Required
• 4-7 years 6 Years Network engineering roles with a professional track record of successful technical leadership involving network and application troubleshooting skills. Strong technical background should include experience with layered communication protocols system administration roles enterprise security architectures and principles IP and MPLS networks and Wi-Fi networks and design. Required
• Experience with wireless networking endpoint management and enterprise mobility architecture required

Knowledge Skills and Abilities:

• WAN Experience in routing and switching designing building and optimizing layer 2 and 3 networks and SD-WAN (Required)
• Network Troubleshooting Network engineering roles with a professional track record of successful technical leadership involving network and application troubleshooting skills. Strong technical background should include experience with layered communication protocols system administration roles enterprise security architectures and principles IP and MPLS networks and Wi-Fi networks and design. (Required)
• Leadership Experience leading mentoring or developing. Participated in a leadership development program (Required)
• Valid drivers license and good driving record (Preferred)
• Communication Strong Verbal and Written (Required)
• Proficient in Microsoft suite (Required)
• Interpersonal Skills: Easy to collaborate with and take the lead as needed (Required)
• Project Management Excellent organizational communication presentation and multi-tasking skills (Required)
• IP Working knowledge of IP (Required)
• Problem Solving Logical thinking and adept troubleshooting skills (Required)

Certifications (Required: Any two of the following or equivalent):

• VMware Workspace ONE Professional/Advanced certifications
• Microsoft MS-102 (Endpoint Administrator) SC-300 (Identity and Access)
• SOTI MobiControl Certified Professional
• Cisco CCNA/CCNP
• CompTIA A Network Security
• WCNA (Wireshark Certified Network Analyst)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $103600 - $186900

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

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As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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