Manager, Social Media Technical Operations
Manager, Social Media Technical Operations
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1 Vacancy
Job Description
Job Description:
Manager Social Media Technical Operations
The Role
If you are looking for an opportunity to combine your technology operations & IT skills with a passion for social media and marketing we want to hear from you! This role in the Wealth Marketing and Media Channels organization is part of a client-obsessed team tasked with the ongoing strategy and operation of client-facing social media activities that drive business results. The social operations manager acts as tech-ops glue between our Social Media Technology and Customer Service teams. This person will be responsible for managing the configuration of our social profiles and marketing technology platform(s) vendor engagement for these platforms and supporting the teams technology and operations to help evolve our social capabilities. In addition this role will support the team to ensure compliance and regulatory requirements are anticipated and met.
The Expertise and Skills You Bring
- 3-5 years of social marketing technology/operations support experience.
- Knowledge of existing and emerging social media platforms.
- Passion for owning outcomes working across multiple teams and skillsets
- An entrepreneurial approach highlighting a track record of driving efficiencies through optimization and process automation.
- Strong communication interpersonal and presentation skills.
- The ability to develop and maintain technical documentation for internal processes and policies.
- Experience seeking innovative ways to help associates.
- A talent to thrive in a fast-paced environment and are easily adaptable to change.
- Desire to stay on top of industry trends in social marketing technology and provide well-informed recommendations to team members.
- Adept at explaining technical requirements in simple terms both verbally and as part of presentations to Senior Leadership
- Admin experience with Sprinklr (Social Service Marketing and/or Community) is a plus
- Experience with Agile practices and Jira is a plus
- Knowledge of Financial Service Industry and our offerings preferred
- Experience with regulatory compliance is a plus.
Note: Fidelity will not provide sponsorship for this role.
The Team
The Social Operations Team is a critical role within the larger Social Media Team responsible for supporting customer service analytics technical publishing content and creative teams responsible for executing social programs. The team is responsible for the technical and operational aspects of social media across Fidelity including maintaining marketing technology platforms and vendors creating policies and procedures with legal and compliance teams driving efficiencies through optimization and organization.
Company Overview
At Fidelity we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity visit . Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call prompt 2 option 2 if you would like to request an accommodation.
Certifications:
Category:
MarketingFidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days M-F) in a Fidelity office.
Required Experience:
Manager
Employment Type
Full-Time
