Customer Service Operator
Customer Service Operator
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Job Description
Customer Service Operator
Salary:24969per annum
Location:Glasgow Head Office Caledonia House Lawmoor Street G5 0US
Contract type:Permanent
Full time:37.5 hours per week. Working 5 over 7 days.
Why join City
We pride ourselves on our culture our people and our customers. We live by our company values: show you care make it happen be your best strive to improve and one City.
We are a passionate and driven team and by joining City you become part of the UKs largest privately owned facilities management company.
Our people are at the heart of what we do and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.
Here are the benefits we offer:
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33 days (6.6weeks) paid holiday for a full-time contract
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37.5 hours per week contract
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With the flexibility of working 1 day at home
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Free on-site parking
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Subsidised canteen facilities & vending machines
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Access to Mental Health First Aiders
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Recommend a Friend incentive
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Pension scheme up to 5%matched contribution
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Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs including dental optical physio wellbeing and much more
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Salary sacrifice schemes including Smart Tech and Cycle to Work
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Great development and career opportunities
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Access to One City our reward and recognition hub. One City provides access to a host of benefits:
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Discounts and cashback at hundreds of supermarkets and retailers such as Apple Costco Currys IKEA Argos and more
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Health and wellbeing centre which has a range of resources including - an employee assistance programme health and wellness apps recipes fitness videos physio discounted gym membership and mindfulness tips
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Access to our colleague reward and recognition tools with awards ranging from 5 - 250!
Heres what you can expect to be doing:
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Handling inbound and outbound calls and logging jobs in a fast-paced environment
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Co-ordinating contractors and City Technicians to ensure they attend to our City standards
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Working in partnership with customers to achieve results
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Completing a variety of administrative tasks such as quotes uplifts emails
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End-to-end job management
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Working as part of a team to drive customer excellence
Heres what we would like from you:
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Driven and passionate with a great attitude to deliver customer excellence
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Helpdesk experience in facilities management
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Excellent verbal and written communication skills
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Accuracy and attention to detail
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Ability to work as part of a team and effectively manage own workload
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Administrative experience including knowledge of Microsoft office packages
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Previous contact centre/call centre/helpdesk experience
The Company
In 1985 husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency replacing client/contractor relationships with long-term mutually beneficial partnerships. Each partner receives a unique strategy shaped bythe needs of the business and implemented by a bespoke self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the worlds most trusted facilities management companies. The business now employs over 12000 people and has established divisions across Europe Australia North America and Asia. It has also diversified the services it offers to include maintenance and engineering technical procurement and support cleaning and ancillary services across retail residential and commercial markets.
Now more than three decades into its story City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism quality customer service and value with partners around the globe.
About City
Our Benefits
Documents
Employment Type
Full-Time
