Early Support Coordinator
Early Support Coordinator
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1 Vacancy
Job Description
- Full Time 12 month fixed term opportunity
- Narre Warren office location with flexibility to work remotely and at other TAC offices
- Competitive salary $103589 plus superannuation
- For this role annual bonus and salary packaging options are available
Help improve the everyday every day
Right now were seeking a Early Support Coordinator who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
The Early Support Coordinator proactively manages a portfolio of severely injured clients in the early stages of their claim to achieve optimal client outcomes and client experience in line with social inclusion philosophy disability principles and practices and TAC objectives. This is achieved through early hospital engagement and facilitation of discharge; the development of holistic Independence Plans; early expectation setting; effective communication with stakeholders; and sound claims liability management.
The Early Support Coordinator manages clients from the acute setting through to community transition aligning the provision of medical rehabilitation and disability services with the clients goals to achieve maximal independence and participation in all life areas.
About the team
This role will be located at our Narre Warren office and is part of our Independence Branch within the Claims Management Group in the Client Division at the will be supported by a manager who is open and flexible in their approach your wellbeing and ability to succeed is paramount to the teams overall success. Working closely with a small team of Early and Intensive Support Coordinators you will join a collaborative team who is passionate about ensuring the best results for TAC clients.
What were looking for
Experience in a client services environment
- Assess client needs and develop plans in relation to a biopsychosocial model. Clear communication with the client pertaining to the goals of the plan and the scope of practice that TAC will support alongside formal and informal supports for non-motor vehicle accident-related needs.
- Put the client at the centre of decision making aligned with client goals and the Client Service Charter
- Continuously review the effectiveness of service provision and work with the client to adapt their recovery plan to ensure desired outcomes are achieved
- Empower the client to choose the most appropriate services to meet targeted needs
Empathy
- Use empathy and develop rapport to engage in meaningful conversations with clients utilizing motivational strategies to support them on their recovery journey
Stakeholder Engagement
- Professionally engage with stakeholders to collaborate and facilitate successful client outcomes and programs to aid in the clients independence journey
Systems Knowledge
- Utilise a claims management system and other systems to enable effective sourcing and storing of information. A demonstrated ability to understand medical rehabilitation and disability principles and protocols and the physical and psychological effects of acquired injuries. As this role is highly administrative you need to have the capability to work across multiple digital platforms
Level up your career. Apply now.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)
Required Experience:
IC
Employment Type
Full-Time
