Guest Services Associate

The Miriam P. Brenner Childrens Museum has been the place for children and families to explore play and
learn together in our community for more than 20 years! We are looking for talented and enthusiastic
individuals to join our team and work to help families safely engage in hands-on fun and experience the
power of play. If you have experience in informal education or hospitality or are interested in building these
skills please consider applying today.

Mission: The Miriam P. Brenner Childrens Museum (MBCM) engages children and families of all ages in fun
learning experiences which contribute to their growth and development through play creation outdoor
exploration and STEM experiences. MBCM is a 501(c)3 nonprofit organization.

Reports to: Guest Services Team Leader
Position Status: Non-Exempt part-time 10-25 hours per week
Pay Rate: $12/hour
Benefits: 25 hours PTO Birthday PTO

Schedule: Current shift needs are highlighted in yellow.
Monday: 8:30am-1pm
Tuesday: 8:30am-1pm 1pm-6pm
Wednesday: 8:30am-1pm 1pm-6pm
Thursday: 8:30am-1pm 1pm-6pm
Friday: 8:30am1pm 1pm5pm 5pm-9pm
Saturday: 9:30am-2pm
Sunday: 12:30pm-6pm

Rotating Roles: Guest Services Associates may serve in one of four different roles. Training is provided for
each role. Only one role can be performed per shift. For example you cannot be a Welcome Host and a Exhibit Host during your shift. You can be assigned as Welcome Host or Exhibit host.

Welcome Host or Party Host
As a Welcome Host/Party you are the first face our guests interact with and your personality sets the tone for all
the children and families visiting the Museum. You strive to make our guests feel welcome and ready to
explore whether they are coming to play for a birthday party or a special event! This role will keep you on
your toes as you are the staff member that fields guests questions makes quick decisions and handles
money through transactions.

Primary Job Duties for the Welcome Host/Party Host
Greet and welcome all guests with kindness and respect
Process cash credit and check payments
Answer the phone in a courteous and efficient manner
Manage long lines with grace
Possess strong time management skills
Communicates clearly with other staff to optimize guests experiences and implement safety
procedures
Provide excellent customer service from the initial greeting of party family and guests and
throughout their party experience
Answer questions accurately and with enthusiasm

Exhibit Host
Our indoor and outdoor exhibits are designed to inspire hands-on learning through play. But what is the
difference between a space and an experience You! Our exhibits team works to ensure a safe fun learning
experience for all of our guests. In this role you will be creating and exploring alongside our guests as well as
helping to maintain and clean the exhibits. You are responsible for providing the highest level of customer
service and frontline engagement as to maximize all guests enjoyment of the Museum.

Primary Job Duties for the Exhibit Host
Greet all guests
Run activity stations
Prop re-prop and re-prop again in the exhibits
Maintain cleaning and sanitizing procedures in exhibits restrooms snack areas party rooms other
areas
Prepare set rooms as needed for parties programs lunches meetings
Prepare props and/or materials for exhibits activities programs and events as well as support
educators during scheduled programs and events
Assist with crowd control during busy operational hours such as weekends holidays and special
events.
Provide assistance to all guests by answering general questions concerning museum offerings
exhibits and scheduled programs and activities.

Educator Assistant
This position works to deliver educational programs field trips fun activities and exceptional guest
experiences at the Miriam P. Brenner Childrens Museum. The ideal candidate is positive high-energy
engaging and thrives in a lively environment. Further this candidate should have a strong interest in the
educational focus areas of the Museum: early childhood development food education and STEAM.

Primary Job Duties for the Educator
Teach indoor and outdoor field trip programs to large school groups
Assist in hands-on classes and class series for all ages
Lead groups of children in lessons under the guidance of a program instructor
Initiate positive play in Museum exhibits
Conduct lessons activities and structured play experiences for guests of all ages
Maintain our classroom and exhibit spaces for tidiness and program preparation


Qualifications
Communicate effectively with adults and children
Demonstrate professional phone skills
Able to efficiently manage long lines
Must respond well under pressure while still delivering strong customer service
Experience using a database or client management system
Experience using a point of sale system
Certified in First Aid (preferred) and willing to provide care and direction in emergency situations
Able to work outdoors
Able to stand stoop reach and bend; mobility of arms to reach dexterity of hands to grasp and
manipulate small and large items
Able to walk and stand for long periods of time
Able to regularly lift more than 25 lbs
Able to work with cleaning products
High School Diploma or Equivalency

To apply email a letter of interest and resume to Gabriella Bragg
Final candidates will be asked to give written permission for the Museum to conduct a criminal background
check.

The Miriam P. Brenner Childrens Museum provides equal employment opportunities to all employees and
applicants for employment without regard to race color religion sex including pregnancy national origin
age (for those 40 years of age or over) physical or mental disability or veteran status or special disabled
veteran if otherwise qualified in accordance with applicable federal laws