Regional Manager of Customer Success
Regional Manager of Customer Success
Posted on :
07-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-06-2025
Job Description
About Megaport
Megaport has transformed the way IT gets connected. Were global leaders in Network as a Service (NaaS) changing the way businesses reach the cloud. Were also a leading partner to Amazon Microsoft Google IBM Oracle NYSE and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. Were a lean high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane Australia employees are spread out across North America Europe and Asia-Pacific. Staff enjoy an environment that is collaborative supportive and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture and the customer is at the centre of everything we do. Our employees are motivated adaptable persistent hard-working and dynamic. Our culture permeates everything we do and this in turn with a global vision forms a commitment to each other our customers and shareholders alike.
The Role
Reporting to the Sr. Director of Customer Success NAM the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction expansion and retention which are the key components to increased NRR. You will be responsible for the day-to-day execution of our customer success strategy in your region guiding your team to deepen relationships with customers uncover upsell and cross-sell opportunities and improve the overall customer experience.
You will play a critical role in aligning your teams efforts with company goals and will continue to implement the Sr. Director and Global Head of Customer Successs plans and vision for success of this team.
What You Will Be Doing:
- Team Leadership & Coaching:
- Lead coach and develop a high-performing team of CSMs to enhance their skills and performance.
- Conduct regular 1:1s provide ongoing feedback mentorship and support professional development.
- Create a team culture focused on collaboration accountability and customer outcomes.
- Customer Retention & Health:
- Drive retention through proactive engagement strategies (Account Reviews) success planning and health monitoring.
- Partner with CSMs to identify and mitigate churn early risks leveraging data tools like Salesforce and PowerBi to capture customer intelligence.
- Support your team in addressing customer needs and ensuring high satisfaction across interactions.
- Account Growth & Expansion:
- Guide your team to uncover upsell and cross-sell opportunities within existing accounts building successful campaigns.
- Provide oversight and strategic input on account plans and QBRs.
- Collaborate with Sales Executives to align on account strategy and ensure long-term growth.
- Process Execution & Operational Excellence:
- Ensure consistent execution of key Customer Success processes (onboarding renewals reviews).
- Track and report on team KPIs including retention expansion pipeline customer health and engagement.
- Ensure each new customer follows a formal onboarding process with key milestones and activities documented in Salesforce to enable transparency knowledge transfer and consistent customer experience across the team.
- Cross-Functional Collaboration:
- Work closely with Sales Solutions Architecture Support Engineering Legal Finance and Product teams to deliver a seamless customer experience.
- Represent your teams insights and feedback in internal discussions to shape product and process improvements.
- Customer Advocacy & Insight Sharing:
- Act as an advocate for the voice of the customer by sharing feedback and usage trends with Product and Strategy teams.
- Ensure your team is capturing key insights during customer engagements to support continuous improvement.
What We Are Looking For:
- 35 years of experience in customer success account management or sales with at least 2 years in a leadership or team lead capacity.
- Experience managing a team in a fast-paced tech-driven environment (cloud SaaS networking preferred).
- Proven ability to deliver results in customer retention and account growth.
- Strong coaching and people management skills with a passion for developing talent.
- Confident in using customer data and health metrics to drive decisions and prioritize actionsExcellent organizational communication and interpersonal skills.
- Comfortable managing competing priorities and adapting to change.
- Bachelors degree in Business Marketing or related field (or equivalent experience)
What We Offer:
- Flexible working environments.
- Health Insurance Reimbursement
- Generous Leave Plans (parental annual holidays purchase program)
- Health & Wellness Allowance
- Generous study and training allowance 5 days paid study leave
- Motivated team of industry experts and new talent
- Celebrated success with Legend and Kudos Awards
#LI-DNI
If you have any questions please reach out to Megaports Talent Acquisition Team at
NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
