Customer Success Architect
Customer Success Architect
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Job Description
About the Opportunity
Looking to make a real impact in the fast-growing world of identity security Join Veza the company transforming how organizations manage access through our innovative Intelligent Access platform and help us shape the future of the industry.
You will accelerate customer time to value by expertly coordinating the delivery of onboarding implementation integration and consulting services. In partnership with Veza services and GTM teams this direct interaction with customers will empower them to quickly and successfully adopt the Veza platform ultimately strengthening their security posture and driving their business outcomes. By ensuring seamless implementations youll play a key role in Vezas rapid growth and customer satisfaction.
As a Customer Success Architect - Lifecycle Management at Veza you will be partnering with our customers to share product expertise best practices and strategically advise in the fields of identity and security.
You will:
- Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth)
- Capture customer feedback and work directly with Vezas product team to ensure the voice of the customer is being incorporated into Vezas product roadmap
- Act as an SME on Vezas Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability.
- Partner with product sales and support teams to align JML processes with broader company goals.
You have:
Education:
- BA/BS degree or equivalent experience required
Experience:
- 5 years of professional experience in customer success or consulting working with technical enterprise customers and exposure to Lifecycle Management
- Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity.
- Experience with information security background and supporting CISOs as your primary customer sponsor
- Experience working with at least one major cloud service provider (AWS GCP Azure)
- Strong understanding of Identity & Access Management
- Knowledge of Cloud and On-prem architectures
Others:
- Experience with data platforms such as Snowflake RDS Redshift etc.
- Familiarity with Enterprise SaaS platforms like Salesforce Microsoft 365 Github Box ServiceNow
- Experience with Identity Providers (Okta AzureAD Google Active Directory etc.)
- Knowledge of Python or other languages
Our Culture
Were driven to build a strong company culture and are looking for individuals with solid alignment with the following:
- Ownership Mindset
- Act with Integrity
- Guardians of our Customers
- Opinionated Humility
- Build Trust Earn Trust
Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal state and local laws. If a candidate with a disability requires an accommodation during the recruitment process please email
Our Culture
Were driven to build a strong company culture and are looking for individuals with solid alignment with the following:
- Ownership Mindset
- Act with Integrity
- Guardians of our Customers
- Opinionated Humility
- Build Trust Earn Trust
At Veza your base pay is one part of your total compensation package. For this position the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors including your experience qualifications education location and skills. In the event that you are considered for a different level a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.
Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal state and local laws. If a candidate with a disability requires an accommodation during the recruitment process please email
About Veza
Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps on-prem apps data systems and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone Wynn Resorts and Expedia trust Veza to visualize access permissions monitor permissions activity automate access reviews and remediate privilege violations. Founded in 2020 Veza is headquartered in Redwood City California and is funded by Accel Bain Capital Ballistic Ventures GV Norwest Venture Partners and True Ventures. Visit us at follow us onLinkedInTwitter andYouTube.
Employment Type
Full Time
