Customer Service Representative
Customer Service Representative
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$ 32681 - 47466
1 Vacancy
Job Description
Country:
United States of AmericaLocation:
CAN01: Carrier-Syracuse 6304 Carrier Parkway East Syracuse NY 13057 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at@Carrier.
About This Role:
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.
Training:
Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training the second half will be hands on with our systems
Key Responsibilities:
Dealer referralsgetting them connected with a dealer that can provide sales or service
Our number one goal is to get the homeowner connected with the dealer through warm transfer
Provide customers with warranty information
Product comparison
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Works under immediate supervision to provide satisfactory and quality customer service
Assists with answering basic customer inquires on product availability maintenance and the status of orders
Assists with resolving basic customers service or billing complaints
Assists with keeping records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken
Required Qualifications:
High school diploma or GED
6 months experience with inbound call answering in a call center setting
Preferred Qualifications:
Bachelors Degree
Sales Force experience
Ability to meet standardized call center metrics
Be dependable
Show up to work on time and completing each shift
Maintain assigned break and lunch schedules
Above average verbal and written communication skills
#LI-On-Site
RSRCAR
Pay Range:
$32681 - $47466 AnnuallyCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Job Applicants Privacy Notice:
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
