Customer Technical Specialists

Join Our Mission-Driven Team as a Customer Technical Specialist On-site in Casper Wyoming

Peraton is seeking a Customer Technical Specialist to be part of a high-impact hands-on team supporting the U.S. Department of Homeland Security (DHS) at one of its critical airport locations in Jacksonville FL. As a Customer Technical Specialist youll play a pivotal role in keeping our nations transportation infrastructure running securely and efficiently. Youll provide both remote and on-site support ensuring end-user devices and network systems are fully operational for new installations and break/fix incidents.

This is a 100% on-site role with up to 25% travel ideal for a tech-savvy professional who excels in a hands-on fast-paced airport environment. If you have a passion for problem-solving delivering exceptional customer service and supporting national security this is your chance to make a meaningful impact on a mission that truly matters.

Day to Day Work Responsibilities:

• Provide hands-on technical support for a wide range of IT and network systems including:

  • Cisco switches fiber backbones and network infrastructure

  • Desktops laptops tablets printers scanners and peripherals

  • Communication equipment (VoIP phones cell phones VTC units)

  • Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks

• Troubleshoot and resolve hardware software and network issues both remotely and in-person.
• Perform installation and configuration of end-user devices such as laptops mobile devices VTC units and other peripherals.
• Support infrastructure components like fiber backbones patch panels and network interconnectivity ensuring secure and reliable communications.
• Log and manage updates through a ticketing system maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits update cabinet documentation and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence often directly assisting senior government personnel in high-profile environments.
• Provides technical support for end user devices hardware (laptops desktops printers tablets mobile devices) and peripherals software (COTS GOTS Web) network infrastructure (routers switches etc.) Voice over Internet Protocol (VoIP) audiovisual display systems analog and wireless technologies.
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
• Investigates and resolves all connectivity issues related to end-user site infrastructure and STIP IT equipment.

#TSAImpact

Basic Qualifications:

• Bachelors degree and 0 years experience or Associates degree and 2 years experience or HS diploma/equivalent and 4 years relevant experience.
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience supporting end-user IT hardware and software in a desk-side or field service environment.
• Experience supporting variety of IT technologies (Laptops Mobile devices etc.)
• Physical ability to:
  • 4 hours per day walking long distances within the airport and offices to support customer equipment.
  • Kneel bend or reach under desks and cabinets and ability to connect patch cables from patch panel to network switch.
  • Lift up to 40-50 lbs. and push/pull equipment carts.

Preferred Qualifications:

• Prior experience supporting DHS or other federal agencies.
• Industry certifications such as CompTIA A Network Cisco or Microsoft credentials.
• Familiarity with Cisco switch installations and complex fiber backbone configurations.
• Working knowledge of Cat6 and fiber patching installation and repairs.
• Excellent communication skills and the ability to support senior-level government staff with professionalism.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.