Technical Support Engineer
Technical Support Engineer
Posted on :
07-06-2025
Employer Active
1 Vacancy
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Job Description
Our esteemed client an established MNC is searching for a Technical Support Engineer:
Job Responsibilities:
- Respond to technical inquiries from sales teams and customers via phone and email regarding product capabilities specifications and applications
- Troubleshoot customer issues remotely and provide appropriate technical solutions
- Conduct application testing and prepare product demonstrations for sales teams and customers
- Develop and update training materials technical manuals and product documentation
- Deliver in-person and virtual training sessions for new hires and experienced sales representatives
- Research and analyze competitor products and market trends
- Collaborate with the product development team including overseas stakeholders on new product releases and literature
- Maintain and update internal platforms (e.g. intranet newsletters) with relevant product information
- Participate in on-site customer visits and support sales presentations if required
- Support office administrative tasks including quotation and order entry
- Identify areas for operational improvement and contribute to process enhancement initiatives
- Perform other duties or projects as assigned
Job Requirements:
- Bachelors degree in Engineering (Computer Electrical Mechanical) or equivalent technical field
- Minimum 2 years of relevant experience in technical support product training or applications engineering
- Strong analytical and problem-solving skills with the ability to explain complex concepts in a simple manner
- Excellent communication and interpersonal skills (written and verbal)
- Ability to manage multiple tasks and prioritize effectively
- Service-oriented mindset with a proactive approach to customer support
- Ability to collaborate across teams and communicate effectively with international counterparts
- Willingness to travel occasionally for training or customer seminars
Additional Information:
- Salary: Up to SGD 4200 AWS VB (Around 2 - 3 Months)
- Working Location: Kallang
- Working Hours: 5 Days Work Monday - Friday 8.15am to 5.30pm
For interested parties kindly click on APPLY NOW or send in your resume in MS Word format to
*We regret that only shortlisted candidates will be notified*
TSTAR Recruit Pte Ltd EA Licence No:22C1039 .Z EA Registration No.: R(SIA KAI SING)
Employment Type
Full Time
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