Portuguese speaking Customer Service- Remote within Portugal
Portuguese speaking Customer Service- Remote within Portugal
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Job Description
Job Title: Customer Service Representative Portuguese & Spanish (Healthcare Sector)
Location: Remote (Braga Portugal on-site once a month)
Start Date: 26th June 2025
Language Requirement: Portuguese (Native) Spanish (C1)
Job Description:
We are looking for a detail-oriented and empathetic Customer Service Representative with a healthcare background to join a specialized support team assisting clients in the pharmaceutical and healthcare sector. This role requires fluency in Portuguese and Spanish and a higher education degree in a relevant scientific or medical field is mandatory.
You will be supporting clients with inquiries related to health products pharmaceutical information and general services ensuring compliance with regulatory and professional standards.
Key Responsibilities:
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Provide professional support to customers in Portuguese and Spanish via phone email or chat
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Address inquiries related to medical products pharmaceutical services and procedures
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Ensure accurate documentation and follow-up of each case
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Work collaboratively with internal teams and follow up on escalated requests
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Maintain a strong understanding of company products healthcare policies and industry guidelines
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Ensure all communication complies with confidentiality and healthcare regulations
Requirements:
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Native Portuguese speaker with C1 level Spanish
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Higher education degree in Nursing Pharmaceutical Sciences Chemistry Biochemistry or Biomedicine (eliminatory requirement)
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Excellent communication and active listening skills
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Prior experience in a customer service or healthcare-related role is a plus
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Comfortable working in a structured regulated environment
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Reliable internet connection and readiness to work from home (with monthly in-office presence in Braga)
Working Hours:
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Monday to Friday 08:00 to 17:00
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Days Off: Saturday and Sunday
Salary & Benefits:
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Gross Salary: 870/month x 14 months
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Meal Allowance: 150/month x 12 months
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Remote Work Allowance: 220/month x 12 months
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Work-from-home model with one day per month on-site in Braga
Contract Type:
Full-time Remote (Portugal-based only)
Interested
Were excited to hear from you! Send us your CV in English to or click to apply!
Well be happy to share more details and guide you through the next steps!
Employment Type
Full Time
