Process Improvement Specialist , Grocery Partnerships

Do you want to work in an innovative dynamic and motivated team Do you want to be part of a newly formed organization that designs and launches new business models worldwide Do you enjoy breaking down and solving complex problems to improve customer experience Do you have initial leadership experience with a solid track record of achieving results

This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.

Amazon is one of the worlds most recognizable brands and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.

Our overall mission is simple: we want Amazon to be the place where customers find discover and buy everything they need online. Whatever our customers desire we find ways to deliver it. With your help Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Key job responsibilities
Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the worlds most recognisable brands Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.

In this role youll act as a key link between local operations and central business teams driving innovation and operational excellence across the Northern UK. Youll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable data-driven recommendations.

As the regional lead youll be the subject matter expert for 3P operations accountable for targets across customer experience productivity and quality. Youll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.

This role requires strong relationship management and analytical skills as youll serve as the primary point of contact for partner store management and local operations teams.

Due to the evolving Grocery Partnership environment youre expected to operate in a highly ambiguous setting communicating daily with your direct manager.

- A Bachelors degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders including your peers and leadership

- Experience in Lean Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g. Minitab JMP MS Excel and MS Access)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.