Willow Application Coordinator II
Willow Application Coordinator II
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Position Overview:The Epic Willow Applications Coordinator plays a critical role in supporting and optimizing the electronic medical record (EMR) for inpatient pharmacy operations. This role requires deep expertise in pharmacy workflows medication-use processes and EMR configuration to ensure safe efficient and compliant medication management. This position involves a high level of complexity due to the need for advanced clinical knowledge cross-disciplinary collaboration and continuous adaptation to evolving regulatory and operational requirements.
Key Responsibilities:
Pharmacy Workflow Expertise:
oDevelop maintain and optimize the Epic Willow system to align with inpatient pharmacy workflows ensuring seamless integration with other clinical applications.
oSupport specialized areas including sterile compounding automated dispensing cabinets investigational drug services hospital pharmacy inventory and controlled substance management.
System Configuration & Advanced Build:
oDesign and implement advanced medication order workflows decision support tools and safety alerts.
oConfigure and maintain formulary updates clinical decision support rules medication-related protocols and automation interfaces (e.g. medication preparation software smart pumps automated dispensing systems).
oSupport billing workflows such as 340B prior authorization workflows and waste billing to ensure proper revenue capture within the medication billing space.
oTroubleshoot medication-related build issues that require a deep understanding of both Epic functionality and clinical practice.
Clinical & IT Collaboration:
oServe as a liaison between pharmacy nursing providers and IT to align system functionality with patient care needs.
oPartner with stakeholders to develop solutions for complex medication-use challenges including high-risk medication management medication shortages and regulatory compliance.
Regulatory & Safety Compliance:
oEnsure Epic Willow build meets Joint Commission FDA USP <797>/<800> and other regulatory standards.
oSupport initiatives to improve medication safety through system optimization and innovative technology solutions.
Training & Support:
oProvide support for pharmacy and clinical teams on Epic Willow functionality including updates and optimizations.
oAssist with go-lives system upgrades and ongoing enhancements ensuring minimal disruption to patient care.
Qualifications
Education
Bachelors Degree Related Field of Study required
Can this role accept experience in lieu of a degree
Yes
Qualifications:
- Epic Willow certification is required.
- Strong understanding of inpatient pharmacy clinical and operational workflows with the ability to translate them into system design.
- Clinical pharmacy experience is preferred particularly in an inpatient or health-system setting.
- Experience with EMR maintenance and optimization is preferred with a focus on pharmacy-related configurations.
- Strong problem-solving skills and the ability to manage complex high-impact system changes.
This role requires a high level of technical and clinical expertise given the impact of pharmacy systems on patient safety medication management and regulatory compliance. The ideal candidate will be proactive detail-oriented and capable of navigating complex healthcare IT challenges to optimize medication-use processes across the organization.
Additional Job Details (if applicable)
-Business needs and team needs determine in office work
-Remote working days require stable secure quiet compliant work area
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
