IT Support Engineer
IT Support Engineer
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1 Vacancy
Job Description
Overview
Connection has a fantastic opportunity through our Technical Staffing division for an IT Support Engineer in Carrollton TX. This is a 1st shift 8am-5pm onsite opportunity. The opportunity is based on a direct hire basis offering excellent benefits.
We are seeking an experienced IT Support Engineer to join our dynamic IT team. This mid-level role is ideal for a well-rounded IT professional with a strong background in infrastructure networking and Microsoft technologies. You will play a key role in supporting end users across various platforms and devices while helping maintain and optimize the organizations IT environment. This position requires both independent work and team collaboration in a fast-paced setting.
Responsibilities
Key Responsibilities:
- Provide technical support for desktops laptops mobile devices (iOS and Android) and end-user applications.
- Perform account management tasks such as password resets and user provisioning via Active Directory.
- Manage and support Microsoft 365 desktop and cloud applications.
- Troubleshoot networking and connectivity issues in coordination with infrastructure teams.
- Utilize enterprise MDM tools (e.g. Jamf) to support and secure end-user devices.
- Provide on-site and remote support to users with varying technical skill levels.
- Assist in the deployment configuration and maintenance of end-user hardware and software.
- Support specialized applications such as Autodesk Bluebeam or other construction-related tools.
- Document solutions and contribute to the IT knowledge base.
- Participate in IT-related projects and initiatives as needed.
- Travel occasionally to remote office locations to provide hands-on support.
- Assist with data center operations including racking patching and equipment handling as required.
Min
Max
Qualifications
Required Qualifications:
- 58 years of experience in a similar IT support or end-user computing role.
- Strong working knowledge of:
- Active Directory
- Networking fundamentals
- Microsoft 365 (cloud and desktop apps)
- Desktop imaging and deployment
- Mobile platforms (iOS and Android)
- Experience with MDM platforms such as Jamf or equivalent.
- Excellent troubleshooting skills and a strong customer service mindset.
- Familiarity with industry-specific software such as Autodesk or Bluebeam.
Preferred Qualifications:
- Associate degree or technical certification in an IT-related field (or equivalent experience).
- Experience with:
- Group Policy management
- Exchange 2016 and/or Exchange Online (hybrid environments)
- Microsoft Intune and/or SCCM
- Hands-on data center tasks such as power and cabling
Key Competencies:
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Self-driven with excellent time management and organizational skills.
- Comfort in providing support to users at all levels of technical ability.
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Employment Type
Full-Time
