Student, Service Specialist

Our student and new graduate programs offer a chance to explore Sun Life from the inside. Youll make a difference in the lives of our customers and communities while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Our team:

• Participate in new business acquisition and implementation activities.
• Provide ongoing support to our customers their plan managers and group plan advisors.
• Understand Customers wants and needs and do what is necessary to meet or exceed expectations.

What will you do

• Prepare changes to the plan structure and implement these changes by completing the change template.
• Actively participate in training monthly team meetings new product training and process updates.
• Actively participate in caucuses and team meetings and pass on learnings in a constructive manner.
• Assist account managers and specialists/consultants while maintaining data integrity.
• Ensure that internal tracking and reporting (CRM) tools contain accurate and up-to-date data.
• Design and/or prepare various presentations for information sessions and warranty fairs.
• Request and prepare various reports for advisors and customers.
• Create access requests for Clients.
• Compile documents relevant to the renewal file which may include financial reports schedules and current plan statistics.
• Ensure electronic transmission of correspondence and data is maintained.

What do you need to succeed

• Curiosity: You are eager to learn and understand group benefits.
• Excellent communication skills: You put the customer at the center of everything you do. You are a good listener and you demonstrate empathy in your oral and written communications. You have the ability to influence and negotiate.
• Passion: You ask the right questions to understand the customers wishes and needs and are keen to build strong relationships.
• Analytical skills: You are meticulous and look for opportunities to solve problems improve existing processes and implement new solutions.
• Proactive attitude and innovative spirit: You like to keep busy and thrive on a variety of tasks.
• Team spirit: Youre always ready to collaborate with colleagues whether from your own team or others to offer our Customers exceptional service.
• Resilience: You are able to handle high workloads deadlines and stressful situations.
• Technological skills: You are proficient in multiple platforms and systems (Word Excel PowerPoint etc.).
• Project management: You have excellent organizational and time management skills and are able to juggle deadlines.
• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.

What is in it for you

• At Sun Life you will be joining a purpose driven organization focused on helping Canadians achieve lifetime financial security and live healthier lives.
• As a student youll make a real impact by contributing to meaningful work gaining valuable experience and actively working towards your teams goals.
• Youll join our unique student culture designed to help you grow both personally and professionally beyond your role. We offer professional development workshops student awards socials and many more exciting opportunities.
• We are honored to be recognized as Canadas Best Employers for Recent Graduates and Canadas Best Workplaces by Great Place to Work in 2025.
• Your student journey is just the beginning and were proud to help many who choose Sun Life to transition into permanent roles after graduation.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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