Compliance Officer
Compliance Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Job Description
Entry-level professional with some experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.
Essential Functions
- Conduct credit bureau reporting dispute investigations for PHFAs single family mortgage portfolio using the e-Oscar reporting system. Respond to inquiries and disputes from consumers regarding the reporting of their account and resolve discrepancies as warranted within applicable timeframes.
- Monitor analyze and respond to correspondence from consumers in the email inbox and take follow-up action as required.
- Monitor analyze and respond to voicemails and calls from consumers sent to the credit reporting phone workgroup.
- Manage analyze and resolve all tasks in the credit reporting task queue in Black Knight MSP.
- Perform root cause analysis when researching and responding to all direct and indirect consumer credit disputes regarding PHFAs Homeownership Programs and servicing activities.
- Work with internal staff as needed on duties outlined above to research and develop a resolution if warranted. Update Black Knight MSP notes to reflect conversation with consumers and any corrective measures taken. Follow up to ensure any corrective measures are completed and processed.
- Reconcile credit bureau and e-Oscar notifications and reports.
- Prepare responses to qualified written requests received from consumers. Ensure responses and acknowledgements are completed within applicable timeframes. Review requested documents in qualified written request and collect and file documentation in the provided folder.
- Prepare responses to complaints regarding PHFAs Homeownership Programs and Loan Servicing activities received from OAG CFPB and Department of Banking and escalations. Research and respond to all complaints mailed directly to the Agency and work with Marketing to research social media complaints. Work with internal management and legal counsel as needed to compile documentation for the Senior Compliance Officer to complete their review.
- Track and log all Agency complaints and qualified written requests in the designated complaint log.
- Transmit monthly list of files for selection to third party vendor for selection of random and discretionary sample of files to be audited.
- Assemble and transmit files selected for quality control review electronically to third party vendor.
- Receive and review completed file audits from third party vendor. Assist with the resolution and tracking of loans identified through third-party quality control vendor.
- Keep Senior Compliance Officer and Compliance Manager informed of compliance violations and potential issues.
- Make recommendations for preventing serious and recurring issues via corrections and enhancements to applicable PHFA policies procedures and systems. This includes but is not limited to suggesting updates to the CBR policies and procedures servicing guide the consumer website and borrower notices.
- Stay abreast of applicable industry requirements through participating in pertinent internal and external training opportunities. Attend CDIA and e-Oscar training webinars regularly.
- Navigate and interpret the annual Credit Reporting Resource Guide and stay abreast of all changes to the guide.
- Other responsibilities as may be assigned by the Senior Compliance Officer and Manager of Compliance.
Job Requirements
- Excellent computer proficiency (MS Office Word Excel and Outlook) including ability to work in PHFAs systems such as MSP AS400 Virpack etc.
- Excellent verbal and written communication skills including ability to effectively communicate with dissatisfied consumers.
- Must be able to work under pressure handle stress balance priorities and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given and prescribed policies and procedures.
- Ability to assess all facts and understand the companys policies and procedures to make appropriate comprehensive decisions.
- Must be very organized and able to multitask effectively.
- Must have excellent attendance record.
Qualifications
Bachelor of Science Initiative Relevant professional experience (2-5 years)Experience
Relevant professional experience (2-5 years)EEO Statement
As an employer PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age disability family status gender national origin political affiliation race or religion.
Diversity Statement
PHFA values honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff and in all programs and services offered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
