Customer Credit Representative
Customer Credit Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to be part of a company thats not just talking about the future but actively shaping it Join The AES Corporation (NYSE: AES) a Fortune 500 company thats leading the charge in the global energy revolution. With operations spanning 14 countries AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work you can be confident that youre joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations and with $12.7B in revenues in 2023 we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future AES is committed to meeting the Paris Agreements goals by 2050. Our innovative solutions such as 24/7 carbon-free energy for data centers are setting the pace for rapid global decarbonization.
If youre ready to be part of a company thats not just adapting to change but driving it AES is the place for you. Were not just building a cleaner more sustainable future - were powering it. Apply now and energize your career with a true leader in the global energy transformation.
FUNCTION:
AES Indiana is proud to serve our local community we are looking for people that shares AES Indiana values to become part of our team as a Customer Credit Representative you will have the opportunity to handle routine customer account and credit inquiries by telephone in a courteous and efficient manner providing the highest standard in service.
Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Mainly assisting our customers to have a clear understanding of their accounts by explaining billing inquiries providing extensions processing payments and/or making payment arrangements in accordance with Company policy as well as assisting customers during weather events.
Perform other duties which may be requested by authorized personnel.
SUMMARY:
The AES Indiana Customer Service Center is a fast-paced inbound Call Center. The successful candidate will take calls from customers who have questions about their electric bill service and payment arrangements (including extensions) accurately and within established Company guidelines as well as assisting customers reporting outages power surges among other failure in the power supply.
QUALIFICATIONS:
High school diploma or equivalent with one (1) year of experience in a similar position required.
Basic computer skills and knowledge of other general office equipment are required.
Excellent communication skills (verbal & written).
Problem solving skills.
Willingness to learn new skills and ability to adjust to changes quickly.
Must pass a Customer Service Representative test including keyboarding computer fluency and basic mathematics.
Must work extended business hours selected holidays and overtime as required.
Must successfully complete the AES Indiana Customer Service Training program.
Additional consideration will be given to any experience or training contributing to the applicants ability to perform the job.
DURING TRAINING:
We offer 4-5 weeks of paid training.
Must be available to work 40 hours per week throughout the training period. Training will be IN PERSON.
Punctual 100% mandatory attendance is required.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees I-9 to confirm work authorization.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
