Global Service Desk
Global Service Desk
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$ 62000 - 72000
1 Vacancy
Job Description
Description
Track requests within a ticketing system in an organized and reportable manner
Provide quick and effective assistance for internal teams
Handle local and remote employee requests; troubleshoot issues with hardware software applications and network connectivity
Track IT inventory procurement and refresh of software and hardware assets
Partner with HR and Recruiting teams to support the onboarding process for new hires including hardware setup and application access
Real-world hands-on experience with IT technologies.
A minimum of 6-18 months of experience providing face-to-face desktop support to internal users is preferred
Experience with desktop support on Windows and macOS
Basic experience supporting online conferencing technology with Microsoft Teams
Basic experience supporting Google Workspace and Microsoft Office 365. Experience with Active Directory is a plus.
Experience providing support to remote and geographically-distributed users
Strong written and verbal communication skills and ability to establish and maintain strong working relationships with business groups
Ability to prioritize tasks and work independently while closely collaborating with team members Technical curiosity and ability to work in a fast-paced environment that will challenge organizational and time management skillsAbility to learn while producing positive results for employees
- Exabeam Total Rewards offers you:
(Subject to applicate eligibility requirements)- Extensive medical dental and vision coverage to meet your healthcare needs and employer Health Savings Account contribution to help pay for health expenses now or in the future
- Generous 401(k) employer match to help you save for your future
- Paid Time off including take what you need flex time volunteer day of service your birthday parental leave holidays and more
- Widespread learning center for career planning and skill development to grow your career
- A culture of passionate diverse committed professionals
The annual starting salary for this position is between $62000 - $72000 annually depending on experience and other qualifications of the successful candidate.Bring your Whole Self to Work!
Diversity equity and inclusion are at the core of who we are. At Exabeam we know that diverse perspectives spark innovation improve creativity and position our team for success. Creating a culture where all are welcomed valued and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race gender age religion sexual orientation identity or other personal factors.Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status.Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhousehere.
Required Experience:
Exec
Employment Type
Full-Time
