Level 2 Desktop Support Technician
Level 2 Desktop Support Technician
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Job Description
Do you want your voice heard and your actions to count
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 120000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.
With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.
Join MUFG where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.Job Summary:
Provide dedicated Senior Leadership Executive and Board member support. Job scope includes work on helpdesk tickets PC builds and deployments desktop troubleshooting hardware and application installs printer maintenance Intune and iOS configurations and remote user support.
Responsibilities:
Support General Level II:
- Provide technical support for remotely connected users through VPN.
- Track hardware/software assets and ensure documented IT asset management policies are followed.
- Build test and deploy workstations in adherence to MUBs MUFGs established policies and guidelines.
- Document new problems and incidents utilizing MUBs ServiceNow ticketing system. Monitor ServiceNow ticket queue respond promptly to incidents and problems and follow through to resolution.
- Communicate to MUFGs supervision of any issues that need management attention and problems that impact large numbers of clients.
- Provide technical support for branch office support via a combination of phone and on-line connected session to resolve incidents.
- Provide support for End User Computing Move/Add/Changes in adherence with MUBKs guidelines.
- Follow up with service team for root-cause analysis (problem management) for continuous improvement of service delivery processes.
- Provide white glove services support for premier/executive level employees to ensure continuity of services and prompt addressing of issues. Follow up to ensure all needs are addressed.
- Provide User provisioning/de-provisioning for HW/SW in accordance with MUFGs IT asset management procedures.
MS Office 365 Support:
- Provide MS Office 365 support services for end-user computing hardware and software by receiving and responding to incidents and requests submitted by end users via telephone call or voicemail email or ServiceNow.
- Provide response troubleshooting resolution and tracking of MS Office 365 user requests for supported systems and services.
- Collaborate with on-site staff to supplement the existing MS Office 365 knowledge base and document solutions.
- Install configure and deploy MS Office 365 applications to support user requirements and workflows.
Qualifications:
- Minimum of 2 -3 years of support experience with MS Office 365 in the Financial Services and Banking industry
- Strong understanding of network infrastructures Routers Switches Firewalls TCP/IP and LAN technologies
- Ability to analyze business and technical process flows and contribute ideas and recommendations for improvement
- An ability to understand business problems and solve with technical solutions
- Ability to communicate effectively - technical and/or professional writing skills presentation skills verbal
- Identify key stakeholders and help define the project objectives. Work across the organization to execute the project. Keep all stakeholders informed of status and issues
- Experience in project scheduling maintenance status reporting issue resolution & tracking creation/maintenance of budgets/resources
- Must have strong interpersonal organizational and leadership skills
Education:
- Bachelors degree or equivalent work experience.
The typical base pay range for this role is between $100K - $129K depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave and paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.
We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance (ii) the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (iii) the Los Angeles County Fair Chance Ordinance and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race color national origin religion gender expression gender identity sex age ancestry marital status protected veteran and military status disability medical condition sexual orientation genetic information or any other status of an individual or that individuals associates or relatives that is protected under applicable federal state or local law.Required Experience:
IC
Employment Type
Full-Time
