Customer Consultant
Customer Consultant
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Job Description
Business Unit / Team: Stores Network
Salary range: 23500 - 25000 per annumDOE red-hot benefits
Contract Type:Permanent Full Time 35 Hours
Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play delivering a heartfelt service to our customers daily. Our fabulous Edinburgh George St branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone and you are ready to make customers Happier About Money then this opportunity could be what youre looking for!
What youll be doing
- Welcoming our lovely customers to the Store
- Helping our customers use digital services educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- Youll be an ambassador for Virgin Money living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community
We need you to have
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
Its a bonus if you have but not essential
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover income protection and life assurance
- Flexible benefits include Cycle to Work wellness and health assessments and critical illness
- Ability to work anywhere in the UK (where the role allows)
And theres no waiting around youll enjoy these benefits from day one.
Feeling insatiably curious about this roleApply as soon as you can. If were lucky to receive a lot of interest we may close the advert early and would hate you to miss out.
Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.
Say hello to Virgin Money
Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a full-service digital bank with a heritage stretching back over 180 years were a workforce to be reckoned with. Were putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. We strive to create positive experiences for our millions of customers and our purpose Making You Happier About Money underpins everything we do. We believe in doing banking differently innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Required Experience:
Contract
Employment Type
Full-Time
