drjobs Bilingual Field Service Manager

Bilingual Field Service Manager

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1 Vacancy
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Job Location drjobs

Ottawa - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

We are seeking a Bilingual Field Service Managerwho will manage Field Supervisors at the direction of the Senior District Manager. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.

RESPONSIBILITIES

  • Manages Field Supervisors in the Ottawa office; ensures that personnel deliver high quality service.
  • Manages a shift and/or segment of guarding operations at multiple sites including supervision of subordinate Guards and supervisory staff; ensures that personnel deliver high quality service.
  • Ensures that service expectations are being met through regular contact with clients; evaluates service quality inspects posts and initiates corrective action in a timely manner as necessary.
  • Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
  • Participates in and coordinates with line management regarding the orientation training development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions as necessary.
  • Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
  • Maintains a positive professional environment in full compliance with applicable laws regulations policies and procedures; acts to ensure that staff members understand and comply with applicable laws regulations policies and procedures.
  • Communicates and coordinates with line management regarding scheduling staffing equipment record keeping and related matters to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
  • Provides input to company initiatives; promptly assists line management in the resolution of legal financial human resources and administrative issues.
  • Ensure all sites are appropriately staffed at all times. In urgent situations this may require personally covering a post. A company vehicle will be provided for travel to and from sites as needed.
  • Performs tasks and duties of a similar nature and scope as required for assigned office.

QUALIFICATIONS

  • Bilingual in English and French strong in both verbal and written.
  • 1 year experience in security operations in a similar role.
  • Security Guard license.
  • Knowledge of supervisory practices.
  • Planning organizing and leadership skills.
  • Oral and written communications skills.
  • Strong customer service and service delivery orientation.
  • Strong interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
  • Ability to take initiative and achieve results.

#AF-EasternCanada




Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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