Bilingual Field Service Manager
Bilingual Field Service Manager
Posted on :
07-06-2025
Employer Active
1 Vacancy
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Job Description
Description
We are seeking a Bilingual Field Service Managerwho will manage Field Supervisors at the direction of the Senior District Manager. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.
RESPONSIBILITIES
- Manages Field Supervisors in the Ottawa office; ensures that personnel deliver high quality service.
- Manages a shift and/or segment of guarding operations at multiple sites including supervision of subordinate Guards and supervisory staff; ensures that personnel deliver high quality service.
- Ensures that service expectations are being met through regular contact with clients; evaluates service quality inspects posts and initiates corrective action in a timely manner as necessary.
- Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
- Participates in and coordinates with line management regarding the orientation training development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions as necessary.
- Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
- Maintains a positive professional environment in full compliance with applicable laws regulations policies and procedures; acts to ensure that staff members understand and comply with applicable laws regulations policies and procedures.
- Communicates and coordinates with line management regarding scheduling staffing equipment record keeping and related matters to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
- Provides input to company initiatives; promptly assists line management in the resolution of legal financial human resources and administrative issues.
- Ensure all sites are appropriately staffed at all times. In urgent situations this may require personally covering a post. A company vehicle will be provided for travel to and from sites as needed.
- Performs tasks and duties of a similar nature and scope as required for assigned office.
QUALIFICATIONS
- Bilingual in English and French strong in both verbal and written.
- 1 year experience in security operations in a similar role.
- Security Guard license.
- Knowledge of supervisory practices.
- Planning organizing and leadership skills.
- Oral and written communications skills.
- Strong customer service and service delivery orientation.
- Strong interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
- Ability to take initiative and achieve results.
#AF-EasternCanada
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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